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BT TV Error Message BTP-115c

NIG3L — Fri, 10 Feb 2023 14:18:08 GMT

Hi I am new to this message board so apologies if this is in the wrong section

I have an error code BTP-115c on my BT TV pro box as soon as I try and go into BT TV. I have switched the unit off and on and factory reset the unit and the error prevails. From what I can read something needs to be instigated at the BT end?

Can anyone please help.

Re: BT TV Error Message BTP-115c

Starman — Sat, 11 Feb 2023 10:23:35 GMT

May help but a quick search provided this potential solution -

https://community.bt.com/t5/Archive-Staging/BT-Player-btp-115c/m-p/1958944#M1003910

Re: BT TV Error Message BTP-115c

NIG3L — Sat, 11 Feb 2023 13:38:48 GMT

Hi thanks for yhe reply. However it is as I thought from other posts an error at the BT end with the BT box not being associated with the account therefore rebooting the box or the hub has no affect and the issue has to retesolved by phoned.

Re: BT TV Error Message BTP-115c

RobbieMac — Sat, 11 Feb 2023 14:10:49 GMT

Hi @NIG3L

Welcome to the BT Community and thank you for your posts!

I am sorry for the error code you're seeing on your BT TV service. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie