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Box not recording channel 4 programmes

Jaywhay1 — Mon, 13 Feb 2023 18:40:32 GMT

Hi all , our box has suddenly stopped recording but only on channel 4, including things we have set up as a series link. Have tried a retune of channels, rebooted box etc, but still getting the issue but only on channel 4 ( E4, more 4 still record ok ) anyone else had this issue ?

Re: Box not recording channel 4 programmes

DavidM — Tue, 14 Feb 2023 17:12:36 GMT

Hi @Jaywhay1 and welcome to our community.

Sorry you're having problems recording Channel 4. Are you seeing any error messages?

Cheers

David

Re: Box not recording channel 4 programmes

Jaywhay1 — Tue, 14 Feb 2023 17:41:25 GMT

Thanks for your reply , no it’s just saying failed to record when we do a test

Re: Box not recording channel 4 programmes

DavidM — Tue, 14 Feb 2023 19:35:00 GMT

Thanks for the reply @Jaywhay1

Is this problem via the ariel? Is the memory full?

Cheers

David

Re: Box not recording channel 4 programmes

Jaywhay1 — Tue, 14 Feb 2023 19:43:19 GMT

Hi I don’t think so, checked Ariel, also done a reboot and retuned all channels and have 93% free 🙈 at a total loss. E4 and more4 and 4 plus one recording ok , just channel 4 playing up

Re: Box not recording channel 4 programmes

DavidM — Tue, 14 Feb 2023 20:29:14 GMT

This is really odd @Jaywhay1

I'm not sure there's a lot we can do but I'll be happy to give it a go. I've dropped you over a private message so send over the details and we'll take it from there.

Cheers

David

Re: Box not recording channel 4 programmes

GarethPrice — Wed, 15 Feb 2023 10:24:12 GMT

There is an ongoing thread on what appears to be the same problem as yours on the YouView Community Forum

https://community.youview.com/youview/discussion/7607116/failed-to-record-ch4-e4-film4#latest

Re: Box not recording channel 4 programmes

Jaywhay1 — Wed, 15 Feb 2023 10:30:23 GMT

Thank you I’ll take a look