This topic

Failed recordings

jam2000 — Sun, 04 Dec 2022 05:14:46 GMT

So my BT pro box is setup for IP channels and the last few days my box is constantly showing failed recordings. Also even previously recorded shows which were fine are now showing as failed. I've restarted the box but it's still the same.

Re: Failed recordings

JohnC2 — Mon, 05 Dec 2022 14:17:36 GMT

Hi @jam2000, sorry that your recordings are failing.

Are they still showing as failed? If so would you try a hard reset and test to see if it records ok?

Cheers

John

Re: Failed recordings

jam2000 — Mon, 05 Dec 2022 18:10:41 GMT

Yes still failing, I don't understand how older recordings which recorded ok are now showing as failed.

I wiped the box and started again, hopefully it won't happen again.

Re: Failed recordings

DavidM — Mon, 05 Dec 2022 19:56:17 GMT

Please keep us updated @jam2000 .

Cheers

David

Re: Failed recordings

dw3st0n — Tue, 06 Dec 2022 15:53:20 GMT

I have had this issue ever since switching to IP channels, happens multiple times which can be very frustrating.

Never had this issue when using an aerial. I did flag this when on the trial for IP channels but still doesn't seem to be fixed.

All the recordings become corrupt and can no longer be played.

Re: Failed recordings

Tracynico64 — Mon, 20 Feb 2023 21:58:33 GMT

I'm suddenly having this issue, recordings I know were OK are now saying failed to record and my only option is delete? Frustrating

Re: Failed recordings

ozsat — Mon, 20 Feb 2023 22:19:50 GMT

I'll get a day or two of failed recordings - but it then corrects itself.

I don't check everyday so don't know if the box is stuck during those times.

But it seems to be a batch of all planned recordings within a time frame of many hours (maybe 2-3 days).

Re: Failed recordings

zulu17 — Mon, 20 Feb 2023 22:21:28 GMT

Hi @Tracynico64

which BT TV box is it the BT TV Box Pro or one of the older models .

when you say the recordings were previously OK was this this because you were previously able to play them ?

Re: Failed recordings

Tracynico64 — Mon, 20 Feb 2023 22:22:10 GMT

Oh really I'll leave it a, day or two then see what happens I think I only noticed it yesterday

Re: Failed recordings

Tracynico64 — Mon, 20 Feb 2023 22:27:30 GMT

Bt tv box pro. Various recordings were there ready to watch, not gone out of date now, all of them say failed to record?

Re: Failed recordings

Tracynico64 — Tue, 21 Feb 2023 13:08:03 GMT

I'm thinking the box is faulty i'll give it a day or 2 then contact them

Re: Failed recordings

ozsat — Tue, 21 Feb 2023 14:18:05 GMT

I think the product is still faulty.

@Tracynico64wrote:
I'm thinking the box is faulty i'll give it a day or 2 then contact them

Re: Failed recordings

David_H — Tue, 21 Feb 2023 16:15:04 GMT

Hi @Tracynico64 sorry to hear about your issue with recordings, especially if a successful recording now shows as failed.

Can I check if you are in aerial mode, or getting all TV via broadband (IP mode)?

Also - are those that were OK but now appear "failed to record" are still on your MyTV recordings page? It would be great to get a picture of how that looks today - I'll drop you a PM about that.

If anyone else is seeing a similar issue, please also drop me a line with your TV Box serial number and I'll get you added to the investigation.

Thanks

David

Re: Failed recordings

Tracynico64 — Tue, 21 Feb 2023 17:42:54 GMT

Here you go

Re: Failed recordings

Tracynico64 — Tue, 21 Feb 2023 18:46:08 GMT

We do have an aerial in the back of the box