This topic

Do I have to return 2015 YouView box?

illingd — Fri, 17 Feb 2023 16:33:11 GMT

Hi. I cancelled my TV Essentials subscription and have today received an email telling me to return my equipment. I also got a bag through the post to help me do this. I’m pretty sure I don’t have to return the equipment given it is from 2015 (and pre December 2019 cut off date), but the email threatens charges if I don’t. Any advice on how to deal with this? Thanks.

Re: Do I have to return 2015 YouView box?

RobbieMac — Fri, 17 Feb 2023 16:50:37 GMT

Hi @illingd

Thanks for your post and welcome to the BT Community.

I am sorry for the confusion around returning the equipment. As it's pre December 2019, you won't have to return it. However, see here for further info >> How to return and recycle your BT equipment for free <<

Post back and let me know if you need our help closing this off.

Thanks,

Robbie

Re: Do I have to return 2015 YouView box?

illingd — Fri, 17 Feb 2023 16:54:23 GMT

@RobbieMac thanks for the prompt response. Yes please, are you able to close this off somehow?

Re: Do I have to return 2015 YouView box?

RobbieMac — Fri, 17 Feb 2023 17:05:49 GMT

No problem @illingd

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Do I have to return 2015 YouView box?

DanielS — Mon, 20 Feb 2023 20:33:52 GMT

Hi @illingd,

Thanks for taking the time to contact us.

I rang you this evening but missed you. I'll call you again early tomorrow afternoon.

Let me know if there's a particular time between 2-8pm that you are free.

Thanks
DanielS

Re: Do I have to return 2015 YouView box?

illingd — Fri, 24 Feb 2023 17:19:36 GMT

Hi @DanielS @RobbieMac Any update on this at all?

Re: Do I have to return 2015 YouView box?

DanielS — Fri, 24 Feb 2023 19:59:56 GMT

Hi @illingd,

Thanks for getting back to me.

Can you check your private messages and reply back when you get a chance? I'll be able to get it all removed from our systems fully for you.

Thanks
DanielS

Re: Do I have to return 2015 YouView box?

DanielS — Sat, 25 Feb 2023 10:00:06 GMT

Good morning @illingd,

Thanks for replying back to my private messages.

As I mentioned on our private message, I have updated our records to show that you don't need to physically send us back your BT TV box. It's yours to keep.

Thanks
DanielS