This topic

Error codes + certain channels

A04 — Wed, 01 Mar 2023 13:51:25 GMT

I have a YouView box and the error code IPC6023 comes up on certain subscription channels. My broadband is fast so I don't understand why I cannot access these programmes. How do I solve this problem, I have done all the things suggested restart the box, restart the broadband, check the speed nothing changes!

Re: Error codes + certain channels

DavidM — Wed, 01 Mar 2023 15:31:05 GMT

Hi @A04 and welcome to our community.

Thanks for posting about the error code, sorry you're having problems. Can you confirm how is the TV box connected? Is it directly to the hub or via adaptors?

Cheers

David

Re: Error codes + certain channels

A04 — Wed, 01 Mar 2023 15:49:42 GMT

It is connected directly to the hub. The electricity was turned off yesterday, when it came back on that's when the problem started!

Re: Error codes + certain channels

DavidM — Wed, 01 Mar 2023 16:04:27 GMT

Thanks for clarifying that. Can you list what channels are affected?

Cheers

David

Re: Error codes + certain channels

A04 — Wed, 01 Mar 2023 16:12:57 GMT

The subscription channels such as SKY news etc.

Re: Error codes + certain channels

NeilO — Wed, 01 Mar 2023 16:53:59 GMT

@A04 Thanks for clarifying that, have you tried connecting the ethernet cable to a different port on your Hub?

Neil

Re: Error codes + certain channels

A04 — Wed, 01 Mar 2023 17:07:16 GMT

Yes I have tried that! Do you think re-setting the box would work?

Re: Error codes + certain channels

NeilO — Wed, 01 Mar 2023 20:11:14 GMT

Hi @A04 Yes, that would be the next step to try.

Neil

Re: Error codes + certain channels

A04 — Thu, 02 Mar 2023 13:05:25 GMT

I am unsure how to do that. I am assuming it's not just unplugging it!

Re: Error codes + certain channels

DanielS — Thu, 02 Mar 2023 15:56:03 GMT

Hi @A04,

Can you take a look at the following page Reset BT TV Box?

It should show you how.

Thanks
DanielS