This topic

Ipc6023

Markpacitti — Wed, 08 Mar 2023 23:41:40 GMT

Hi I'm getting Ipc6023 code on my s reen I've tried everything resetting box... using Etherley cable and wireless and I'm getting no TV all apps are working just no TV channels

Ipc6023

Markpacitti — Thu, 09 Mar 2023 08:14:56 GMT

Need help pleads got no channels just apps I've reset box I've tried ethernet and wireless and still nothing my main box works just not my multi room box

Re: Ipc6023

RobbieMac — Thu, 09 Mar 2023 08:35:16 GMT

Hi @Markpacitti

Welcome to the BT Community and thank you for posting!

I am sorry you're seeing IPC-6023 when trying to stream your subscription channels. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Ipc6023

DavidM — Thu, 09 Mar 2023 16:29:55 GMT

Thanks for taking my call @Markpacitti .

Let me know how you get on connecting the box directly to the hub.

Cheers

David

Re: Ipc6023

Markpacitti — Thu, 09 Mar 2023 17:47:43 GMT

Hi David

No still the same I've also reset it again to factory settings and nothing the main TV box is full working just the little extra multi room box has totally gone off

Re: Ipc6023

Les-Gibson — Thu, 09 Mar 2023 18:58:10 GMT

If you're on FTTP, try switching off the ONT (the white box that the hub connects to) for 30 seconds or so.

Are you using a BT hub or a 3rd party one? The Eero hub for example doesn't use Multicast which is what IPC6023 refers to

Re: Ipc6023

Markpacitti — Thu, 09 Mar 2023 20:34:19 GMT

Hi les

The box was working since I've had it. It all just went off yesterday and can't get any channels apart from apps

Re: Ipc6023

Les-Gibson — Thu, 09 Mar 2023 20:45:37 GMT

Try swapping the two boxes over, see if the fault moves with the box or stays with the location

Re: Ipc6023

Markpacitti — Fri, 10 Mar 2023 09:01:27 GMT

Swapped boxes... still the same it's the mini box that's not working

Re: Ipc6023

Les-Gibson — Fri, 10 Mar 2023 09:12:38 GMT

Assuming that you are in contract, ring 0800 800 150 and report it as faulty, BT will replace it free of charge

Re: Ipc6023

NeilO — Fri, 10 Mar 2023 10:03:29 GMT

@Markpacitti have you done a factory reset on the mini box to see if that works?

Unplug then reconnect the mains power to the box. A red light should appear
Press and hold the down arrow button on your remote control until you see ‘Enter Maintenance Mode Y/N’ at the bottom of the screen
When you see this, press the standby/power button on the box. You need to press the standby/power button within five seconds, otherwise you’ll need to start from step one again
After a few seconds you’ll see the ‘Maintenance Mode’ menu. Choose and select Factory reset using the arrow buttons
The reset will take a few minutes. Once done, you’ll see the first-time set-up screens. Just follow the on-screen instructions to complete the reset.

Thanks

Neil