This topic

Pixelation issues

Georgeturp21 — Tue, 14 Mar 2023 10:19:02 GMT

Dear All,

I've been experiencing issues with pixelation when watching live TV and on recordings. I've had both the TV box replaced and the Hub and have had 4 engineers come round to take a look at the issue, no one seems to be able to fix it. I am streaming the TV through the Internet and there are no connection issues or network issues in the area. Is anyone able to offer some advice on how I can get rid of this problem?

Thanks

Re: Pixelation issues

TimCurtis — Tue, 14 Mar 2023 10:37:24 GMT

@Georgeturp21

How's the Pro box connected to the Hub?

Re: Pixelation issues

Georgeturp21 — Tue, 14 Mar 2023 10:51:37 GMT

It's connected wirelessly

Re: Pixelation issues

TimCurtis — Tue, 14 Mar 2023 10:58:15 GMT

@Georgeturp21

How close to the Hub is the box?

Is it possible to get a long ethernet cable (Cat5e) and connect that temporarily instead of using wifi to see if that resolves the issue?

Also what speeds are you getting?

Do you have Sky Q by any chance as that uses the same wifi channel , by default , as the Pro box I think?

Re: Pixelation issues

Georgeturp21 — Thu, 16 Mar 2023 17:42:56 GMT

The distance from the hub to the box is ~4m away.

I've bought an ethernet cable and it has resolved the pixelation issue is 99% better.

I've got no issues with the speed, 149mb downloads, 31mb upload.

I've not got Sky Q