https://community.bt.com/t5/EE-TV-YouView/Recordings-deleted/m-p/2284034#M71243 <P>Hi <a href="https://community.bt.com/t5/user/viewprofilepage/user-id/313381">@Northernsoul65</a>&nbsp; sorry to hear the recordings are gone.</P> <P>Which BT bv box is it and roughly how old is it ?</P> <P>Such incidents do&nbsp; get reported on the forums occasionally.</P> <P>Sometime a box might startup in maintenance mode - this (to me )suggests that the box has failed to launch the Youview application from the hard drive probably due to a hard drive corruption.</P> <P>Your experience seems to be when a software update is being rolled out, Some updates are pretty straightforward whereas others may require quite a lot of hard disc activity. Suspect that a problem occured and the data that should have been preserved couldn't be and the box effectively required setting up again.</P> <P>&nbsp;</P> Mon, 20 Mar 2023 21:56:50 GMT zulu17 2023-03-20T21:56:50Z https://community.bt.com/t5/EE-TV-YouView/Recordings-deleted/m-p/2283935#M71234 <P>Box prompted an upgrade this morning. After completing it searched for TV channels again, and most importantly deleted ALL recordings that we had. Any help/advice?&nbsp;</P><P>Thanks&nbsp;</P> Mon, 20 Mar 2023 13:51:13 GMT https://community.bt.com/t5/EE-TV-YouView/Recordings-deleted/m-p/2283935#M71234 Northernsoul65 2023-03-20T13:51:13Z https://community.bt.com/t5/EE-TV-YouView/Recordings-deleted/m-p/2284034#M71243 <P>Hi <a href="https://community.bt.com/t5/user/viewprofilepage/user-id/313381">@Northernsoul65</a>&nbsp; sorry to hear the recordings are gone.</P> <P>Which BT bv box is it and roughly how old is it ?</P> <P>Such incidents do&nbsp; get reported on the forums occasionally.</P> <P>Sometime a box might startup in maintenance mode - this (to me )suggests that the box has failed to launch the Youview application from the hard drive probably due to a hard drive corruption.</P> <P>Your experience seems to be when a software update is being rolled out, Some updates are pretty straightforward whereas others may require quite a lot of hard disc activity. Suspect that a problem occured and the data that should have been preserved couldn't be and the box effectively required setting up again.</P> <P>&nbsp;</P> Mon, 20 Mar 2023 21:56:50 GMT https://community.bt.com/t5/EE-TV-YouView/Recordings-deleted/m-p/2284034#M71243 zulu17 2023-03-20T21:56:50Z