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iPlayer, ITV on demand, channel 4 etc stopped working yesterday

mcbendall — Tue, 28 Mar 2023 15:33:24 GMT

When I click on each app, it says "loading" for a couple of seconds, then goes back to live TV. Started happening yesterday. I noticed that there was an update yesterday. Have tried turning BT box off all night, but no luck this morning. Also Amazon Video, BT TV, but mysteriously Netflix still works.

Any ideas would be appreciated.

Re: iPlayer, ITV on demand, channel 4 etc stopped working yesterday

NeilO — Wed, 29 Mar 2023 18:41:18 GMT

Hi @mcbendall welcome to the community and thanks for posting, I'm sorry you're having problems with the apps. I'd recommend updating the players and apps in the settings to see if that helps.

Press the Home (or YouView) button then go to Settings

Select Software Information under Information & Reset, Update players and apps

Thanks
Neil

Re: iPlayer, ITV on demand, channel 4 etc stopped working yesterday

mcbendall — Wed, 29 Mar 2023 18:50:12 GMT

Hi, I tried updating all apps etc. Only a factory reset sorted it in the end

Re: iPlayer, ITV on demand, channel 4 etc stopped working yesterday

NeilO — Wed, 29 Mar 2023 18:54:31 GMT

@mcbendall no worries, I'm glad you got sorted in the end.

Neil