This topic

BT YouView Box deleting scheduled recordings

grahamm1 — Mon, 20 Mar 2023 15:56:27 GMT

My BT YouView Box has developed a strange habit of deleting scheduled recordings.

I set the box to record a series. I can see it is set by the red R on the guide and I can see it is set to record in "Scheduled Recordings".

It records a few broadcasts, then fails to record any more of the series. If I go to "Scheduled Recordings" the program/series is no longer there, even though the program/series is definitely still being broadcast.

If I set the box to record the series again, the same thing happens - a few broadcasts are recorded, then it stops.

Anyone else seen this issue?

Re: BT YouView Box deleting scheduled recordings

gomezz — Mon, 20 Mar 2023 16:46:44 GMT

Have you noticed any pattern on this happening on particular channel or groups / types of channel?

Re: BT YouView Box deleting scheduled recordings

TimCurtis — Mon, 20 Mar 2023 16:55:44 GMT

@grahamm1

Can you give an example of the programmes this is happening to.

Re: BT YouView Box deleting scheduled recordings

zulu17 — Mon, 20 Mar 2023 18:48:55 GMT

Specific examples really are needed to understand what may be happening. Ideally within the last 7 days as Guide schedule data is still available to view.

Re: BT YouView Box deleting scheduled recordings

grahamm1 — Mon, 20 Mar 2023 19:48:47 GMT

These were set last night, but gone this afternoon when I checked again:
EastEnders (BBC1) (series)
Kirsty & Phil's Love It.... (Channel 4) (series)
Dogs Behaving...... (Channel 5) (series)

It always seems to be when we set the box to record a series. Can't say I have noticed it when we set a single program, but that might be a coincidence.

Re: BT YouView Box deleting scheduled recordings

zulu17 — Mon, 20 Mar 2023 20:19:45 GMT

Thanks for the examples @grahamm1

Are these SD channel recordings or the HD channels ?

Do you know if you are in a location where you get a choice of region for your Freeview channels ?

Re: BT YouView Box deleting scheduled recordings

grahamm1 — Tue, 21 Mar 2023 13:47:21 GMT

These are SD recordings.

I don't think we get a choice of locations.

It's not a new box by any means and it has always worked fine before. This is a new fault in the last couple of weeks.

Re: BT YouView Box deleting scheduled recordings

Wally180 — Sun, 26 Mar 2023 09:02:55 GMT

Mine is doing the same and has been for a week or so now.

I used to have 2 pages set up.

Now I have to set the recordings every day, which can be 5 or 6 to do.

This is across all channels, BBC, ITV, Quest, Blaze, DMAX etc., etc.

Some are one offs, but most are series recordings.

Re: BT YouView Box deleting scheduled recordings

grahamm1 — Wed, 29 Mar 2023 16:25:54 GMT

Switched the box on yesterday evening and all the scheduled recordings I had set were gone. The whole "scheduled recordings" page was empty and nothing had been recorded. Put a few back in again and will see what happens tonight.

Re: BT YouView Box deleting scheduled recordings

Wally180 — Thu, 30 Mar 2023 07:30:47 GMT

My update is that scheduled series will record the first time, but then not be there for the next episode, next week.

However, one daily one I have been testing on BBC1 has been OK. Not sure what will happen over the weekend.

Re: BT YouView Box deleting scheduled recordings

grahamm1 — Thu, 30 Mar 2023 16:58:25 GMT

Just checked on the scheduled recordings I set yesterday and two of the Channel 5 programs are only going to record one episode, despite me setting them to record the series. I've double checked that the series runs next week and beyond, and it does.

I deleted them, then tried to re-schedule to record the series. Despite several attempts the box will not record the series, only the next single episode.

I'll give it a few more days then try a hard reset of the box.

Re: BT YouView Box deleting scheduled recordings

w2pixel — Thu, 30 Mar 2023 18:16:35 GMT

I've had this happen a few times, most recently series links for Legends of Tomorrow, CSI Vegas, The Diplomat, Murder in the First and Dragons Den. All recordings were SD and recorded at least one episode. Also on alibi nearly every show will only allow single episode recordings with the series links not working at all.

Re: BT YouView Box deleting scheduled recordings

Wally180 — Mon, 03 Apr 2023 08:39:06 GMT

Another update.

Was planning a soft reset, but having turned the box off, and back on again I failed to carry out the next step in time. On checking, my scheduled programmes have returned.

It took a while for them all to reappear, but they got there in the end.

Didn't happen when I turned it off before!

Re: BT YouView Box deleting scheduled recordings

grahamm1 — Thu, 13 Apr 2023 15:43:12 GMT

All my original programmed series are back. I didn't do anything. Just switched the box on one day and there they all are! Very strange.

Re: BT YouView Box deleting scheduled recordings

John99999 — Thu, 01 Feb 2024 18:07:55 GMT

A very similar problem happened on my BT box in the last week. First of all every scheduled item disappeared, I re-scheduled some of them and then a couple disappeared. Finally realised that even though I selected "record series" it was only scheduling the next episode. I restarted the box and all the original schedule was restored, even a series schedule that I had deleted before I noticed that there was a problem.

The only other event that I can associate with this problem is that I restarted the BT router around about the time the problem first appeared.

Re: BT YouView Box deleting scheduled recordings

Midnight_Voice — Fri, 02 Feb 2024 23:29:46 GMT

One thing to be aware of when looking at this problem is that YouView boxes only ever show the next entry for a series you have set to record. And once you have recorded that, the next entry pops up. But not before.

This explains some, if not all, or what is described in earlier postings.

If you want to see a more complete schedule, at least for the next two weeks and possibly beyond, look at the schedule in an EE TV app paired with that YouView box.

[Edit] Just checked, and I’m not sure the app is doing any different from the box any more - just a single entry for each series is showing. But it does say Series, at least.

Re: BT YouView Box deleting scheduled recordings

John99999 — Sat, 03 Feb 2024 17:42:02 GMT

On my box both the scheduled recording page and the EPG show the selected scheduled series with concentric arcs behind the red recording indicator in order to distinguish it from a single recording.

Re: BT YouView Box deleting scheduled recordings

gomezz — Sat, 03 Feb 2024 20:17:06 GMT

One way to check ahead on a Series record is to press Info for the next episode actually showing then select Search and look at the Coming Up tab.