This topic

Re: Additional TV Box?

datacroft — Sun, 02 Apr 2023 18:13:59 GMT

I'm more interested in how on earth you can CANCEL an additional box that is no longer needed as the BT web site seems exclusively interested in upgrading to a still somewhat poor service!

Has anyone actually request the all hallowed Halo on-site visit and actually been successful with a visit?

Re: Additional TV Box?

Brucemeister5 — Sun, 02 Apr 2023 18:48:48 GMT

Yes, we requested the annual check up visit a couple of weeks ago as we were coming to the end of the first year of our 24 month contract. I used the 0800 9173192 number to book it and he turned up on time on the day that we’d booked and everything was fine.

Re: Additional TV Box?

DavidM — Mon, 03 Apr 2023 08:49:25 GMT

Hi @datacroft and welcome back.

Good to see you again. Are you trying to cancel the second box subscription?

@Brucemeister5 has posted the correct contact details if you want to book the visit.

Cheers

David

Re: Additional TV Box?

datacroft — Sun, 16 Apr 2023 16:32:17 GMT

Yes, I'd like to cancel my additional box and potential other services but, typically the My BT Account web site is only interested in selling renewal of additional services!

Maybe, it's time to cancel my twenty year relationship with BT to make my life easier!

Re: Additional TV Box?

DavidM — Wed, 26 Apr 2023 15:35:09 GMT

Hi @datacroft ,

I'm sorry for the late reply. If you still need to cancel the second box I can help. Please check your inbox for my message and drop me over a reply with the details.

Cheers

David

Re: Additional TV Box?

DavidM — Wed, 07 Jun 2023 09:04:23 GMT

Thanks for sending over the details and for taking my call @datacroft .

That's all been cancelled for you now.

Cheers

David