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BT Box increasingly unrelaible

Mithra — Sun, 02 Apr 2023 19:37:45 GMT

Our 4K UHD box has become increasingly unreliable over the last couple of months. We have done factory resets several times, updated the software, turned it on and off again, checked the connections, checked the remote batteries.

Symptoms include - loss of apps - sometimes some, sometimes all; guide slow to open and respond and in the last couple of days the TV screen goes black even though the box blue light is on - there is no response to the remote even to power off.. A hard reset gets the box back on the TV but this has happened three times today. The TV works direct from the aerial.

Any suggestions?

Re: BT Box increasingly unrelaible

Mithra — Sun, 02 Apr 2023 22:00:13 GMT

Two and a bit hours after the previous black screen, it happened again. This time, pressing the remote power switch took it the the YOUVIEW starting screen but after a few seconds has gone black again. Blue light is on, remote once again not working.

Re: BT Box increasingly unrelaible

NigelB72 — Mon, 03 Apr 2023 06:29:03 GMT

It sounds like it's on its way out. If you have an active BT TV subscription, report it as a fault and they'll replace the box for you.

Re: BT Box increasingly unrelaible

Mithra — Mon, 03 Apr 2023 08:49:09 GMT

Thanks

Re: BT Box increasingly unrelaible

DavidM — Mon, 03 Apr 2023 08:54:27 GMT

Hi @Mithra and welcome back.

I'd agree with @NigelB72 . It sounds like the box is faulty. Let us know how you get on with the fault report.

Cheers

David

Re: BT Box increasingly unrelaible

Mithra — Tue, 04 Apr 2023 16:28:11 GMT

The online help also decided it was faulty, so a new box was sent - arrived in 24 hours.

Unfortunately, it seems a bit more sensitive to our poor signal quality. Hopefully things will settle.