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Upgraded from a BT Youview Box to a TV Pro Box - Bt Sports Stuttering Video

Borse2008 — Sat, 08 Apr 2023 12:01:23 GMT

So I've had a BT Tv Box for a while now issues upgraded to a BT Tv Pro Box a few weeks back it was originally connected on Ethernet but this one has wifi I'm on BT Fibre 900 have no current network issues in the house network. The box is on wifi. The non hd bt sport channels are ok ish. But going on hd sports channels the picture is just shocking like I've got no internet. I have the aerial plugged in also as I said the only thing is the tv box is operating on wifi is there anything I need to change on my router.

Re: Upgraded from a BT Youview Box to a TV Pro Box - Bt Sports Stuttering Video

TimCurtis — Sat, 08 Apr 2023 12:37:21 GMT

@Borse2008

Why did you switch from Ethernet to wifi as Ethernet is always best?

Re: Upgraded from a BT Youview Box to a TV Pro Box - Bt Sports Stuttering Video

Borse2008 — Sun, 09 Apr 2023 20:44:11 GMT

Was using a powerline but changed these for better ones but havent replaced with this room even so why can the box not support wireless streaming as it boasts this in its service. I have signaal and the router is right next to it. Its irrelevant why ive moved from lan to wifi if the tv box has wifi.

Re: Upgraded from a BT Youview Box to a TV Pro Box - Bt Sports Stuttering Video

NeilO — Mon, 10 Apr 2023 10:48:38 GMT

Hi, @Borse2008 I'd recommend refreshing the wifi channels on your BT Home hub to see if that helps. Please post back and let me know how you get on.

Thanks
Neil

Re: Upgraded from a BT Youview Box to a TV Pro Box - Bt Sports Stuttering Video

DavidM — Tue, 11 Apr 2023 16:16:50 GMT

Hi @Borse2008 ,

Have you tried the channel refresh mentioned by @NeilO ? Has it helped?

Cheers

David