This topic

Netflix

Van_Mond — Sun, 16 Apr 2023 11:53:34 GMT

You can't activate your Netflix just yet

You'll be able to within the next 24 hours, so please try again later.

I'm being billed separately by Netflix despite paying for the service through my BT account.

Re: Netflix

NeilO — Sun, 16 Apr 2023 13:36:30 GMT

Hi, @Van_Mond Thanks for posting and welcome to the community. Are you getting that message when you open the Netflix app on your BT TV box?

Thanks

Neil

Re: Netflix

Van_Mond — Sun, 16 Apr 2023 16:45:22 GMT

Afternoon Neil,

Thanks for the swift reply on a Sunday. I have this message on my BT account.

Regards

Ray

Re: Netflix

RobbieMac — Mon, 17 Apr 2023 08:00:03 GMT

Thanks for posting back @Van_Mond

Sorry you're seeing this message.

Give my colleagues a call in the helpdesk on 0330 1234 150 and one of the guys will look into this for you. Feel free to post back and let me know how you get on chatting with them.

Thanks,

Robbie

Re: Netflix

Van_Mond — Mon, 17 Apr 2023 13:06:39 GMT

Finally resolved.

Contacted BT via telephone and was transferred between departments and eventually spoke to someone.

Basically BT had not added Netflix to my account as an add-on even though it was clearly on the contract that they initially sent through. They had to do this manually and resend me through an activation link, which I have received and activated.

Re: Netflix

DanielS — Mon, 17 Apr 2023 19:10:41 GMT

Hi @Van_Mond,

Thanks for taking the time to post back and let us know this has been fixed for you now.

I am sorry that it took so long to get sorted for you.
Thanks
DanielS