Re: IPC6007, again….

Neilyboy72 — Mon, 22 May 2023 17:32:08 GMT

My whole street are getting this error, can someone please look at it. We are all paying for a TV service that doesn’t work!

Les-Gibson — Tue, 23 May 2023 01:18:10 GMT

NeilO — Tue, 23 May 2023 09:52:57 GMT

Hi @Neilyboy72 That's not good, can you try these steps and let me know if they help?

Try to access the BT Player. Press the Home (or YouView) button, then scroll to and select BT Player
If you still see the error message then try restarting your equipment by following these steps:
- First, restart your Hub
- Wait for the broadband light on your Hub to go blue
- Restart your set top box, using the power switch on the back
- Now check if you still receive the error
Check your software version is up to date. To do this, press the Home (or YouView) button, then go to Settings > Software Information > Update Software and press OK
Check your On Demand players are up to date by pressing the Home (or YouView) button, then going to Settings > Software Information > Update players & apps and press OK

Neil

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