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Bt pro box not powering up

Dh40 — Mon, 22 May 2023 20:49:44 GMT

I returned from holiday yesterday and my box won't turn on, I've tried unplugged it and rebooting it but no joy. I can't even get it in maintenence mode?

I've reported it just wondering if anyone has had the same problem?

Re: Bt pro box not powering up

FIZZYLP — Tue, 23 May 2023 06:30:43 GMT

Hello 👋🏿

this isn’t a known issue, call BT Tech Team to run some checks on the box or see if they can send a Home Tech Expert Engineer out to have a look or replace it.

unfortunately if it’s not turning on then sounds like it’s faulty.

hope this helps 😊

Re: Bt pro box not powering up

DavidM — Sat, 27 May 2023 09:50:55 GMT

Hi @Dh40 and thanks for posting.

Sorry you're having problems with the Pro-Box. I would agree with @FIZZYLP . It sounds like the box has developed a fault. You can get in touch with the tech guys at Contact BT | Call us or chat online | BT Help.

Cheers

David

Re: Bt pro box not powering up

Dh40 — Sat, 27 May 2023 12:03:09 GMT

Thanks, it's now been fixed, turns out the box is fine but the power cable was kaput

Re: Bt pro box not powering up

DavidM — Sat, 27 May 2023 12:07:25 GMT

That's great to hear @Dh40 . Thanks for letting us know.

Cheers

David