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Breech of contract?

TheRealBudski — Sun, 28 May 2023 18:35:20 GMT

Hi all

I logged into MyBT to see my options for my TV service now that the football season is over.

All I have offered is a new 2 year contract and all but 1 insist on a new 24 month broardband contract.

surely this is a breech of my contract that says I can change my package every 30 days

For reference my TV contact runs until December this year and broardband in November 24

Have I missed anything?

thanks

Re: Breech of contract?

gg30340 — Sun, 28 May 2023 19:59:22 GMT

You can change the contents of your TV Package as long as you are still in a contract.

If you took out the TV package before 21st Feb 2020, if you want to change the package you need to move onto one of the flexible packages.

See link

Changing your BT TV package and add-ons | BT Help

Re: Breech of contract?

TheRealBudski — Sun, 28 May 2023 20:53:50 GMT

That’s what I thought. But the screen says otherwise

Re: Breech of contract?

gg30340 — Sun, 28 May 2023 21:56:54 GMT

Have you logged onto your MyBT then gone to Your Products then TV or BT Sport?

Re: Breech of contract?

TheRealBudski — Mon, 29 May 2023 08:07:01 GMT

Yes. That’s where I got the screenshot from

I’ll call BT at some point this week to find out what is happening

Re: Breech of contract?

NigelB72 — Mon, 29 May 2023 08:26:48 GMT

When I renewed my BT contract, it also pulled my broadband into allignment so I'm guessing that because yours are out of sync, it's pulling them together which makes sense to me.

Re: Breech of contract?

Anonymous — Mon, 29 May 2023 09:00:57 GMT

I think @NigelB72 is correct here, when I took BT TV I had to re-contract and cannot swap my package until 21st June according to My BT.

It is logical to assume that you can change monthly across your 2 year contract, therefore your broadband term needs to be aligned as it is required to access the service.