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Can't record anymore

CaroA — Sun, 04 Jun 2023 10:36:22 GMT

Hi, I recently noticed that things I had set up to record (Freeview channels), were not recorded. Also now when I go into guide and try to record using the red record button on my handset it no longer works. I have tried restarting the box and retuning the channel but no change. Can anyone advise / help?

Re: Can't record anymore

zulu17 — Sun, 04 Jun 2023 15:20:27 GMT

Next stage would be a maintenance mode reset (keeping recordings).

https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-

However it may ultimately require a full reset which would lose you your current recordings.

Are you able to view your existing recordings normally ? Also how much disk space do you currently have available ?

Re: Can't record anymore

Les-Gibson — Sun, 04 Jun 2023 15:32:37 GMT

I know absolutely nothing about BT boxes so this is just a guess. Is there a storage management setting on the box? if so then perhaps the disc is full and it is not set to overwrite the oldest recording?

Re: Can't record anymore

CaroA — Sun, 04 Jun 2023 17:20:05 GMT

Thanks factory reset has worked