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Amazon Prime Video kick out

Max_Bryans — Sun, 04 Jun 2023 17:30:09 GMT

Hi all, hopefully someone can help.

When I try to continue watching Amazon Prime Video (BT Box onto SamsungTV), it kicks me out of the App after about 2-10 minutes.

Historically it has been absolutely fine. But at the moment, it's un-watchable.

It's not an internet connection thing. As I can watch fine on PC (WiFi linked as opposed to hard wired) connected to the same router.

It's not a router issue, as I have re-set the router to clear any saved routes/caches.

I've even factory-reset the BT box to clear any caches and download the latest software (at the expense of my recordings).

Work flow is like this.
1. App select bar
2. Select Amazon Video
3. Wait as it loads .. select my profile
4. Select a show (continue or new, same difference ... either way it's logged me in and knows who I am)
5. Loading circle appears and stalls
6. 30 seconds later ... show starts
7. 2-10 minutes later
8. Kicked out of the App and returned to the regular "Select App" menu bar.
9. No warning and no error messages.

So what's the issue?
Any ideas anyone?

Re: Amazon Prime Video kick out

peahens — Sun, 04 Jun 2023 20:46:14 GMT

Hi there, I am also having this exact issue with my Amazon Prime Video recently on my Youview BT Box.

I was wondering if there is a fix coming?

Re: Amazon Prime Video kick out

Crimliar — Sun, 04 Jun 2023 21:19:55 GMT

Are those load times normal? I ask because (on 900 FTTP) using Google TV selecting a move to play to it starting is under 1 second!! Previously on FTTC initial load would have been under 3 seconds, initially at SD but scaling up to HD/4K with 5-6 seconds!

Re: Amazon Prime Video kick out

Max_Bryans — Sun, 04 Jun 2023 21:50:22 GMT

No idea RE Google TV load time comparison.
For most stuff, there is a little lag to log in -> start playing a show. Once started, it's usually seamless. I use Netfix, Amazon (bugged as above) and BBC i-Player.

Re: Amazon Prime Video kick out

NigelB72 — Mon, 05 Jun 2023 06:49:51 GMT

@Max_Bryans what BT TV box do you have? Amazon have updated the Prime app in the past which has led to instabilities on some older Youview boxes.

Re: Amazon Prime Video kick out

Philw69 — Sat, 22 Jul 2023 13:50:04 GMT

I’m having exactly the same problem as others - bt box kicking me out of Prime after a couple of minutes.

Box was brand new a month ago.

Everything else working ok so come on BT can you take ownership of this and sort this please!

Re: Amazon Prime Video kick out

terencewilliams — Sun, 16 Jun 2024 15:55:51 GMT

Same thing is happening to me

Re: Amazon Prime Video kick out

zulu17 — Sun, 16 Jun 2024 16:18:35 GMT

As there are different versions of the Prime Video depending upon the box you are using it would be beneficial to identify which model of EETV Box (eg BoxPro/ Mini/ 4K/Recordable Box) you are experiencing the problem on.

Also what connection (Wifi/ethernet/etc) you have between your EETV Box and the hub.

Re: Amazon Prime Video kick out

Carlusha — Sun, 16 Jun 2024 16:46:57 GMT

@Max_Bryans Until a fix is released and assuming you have a Smart TV, the YouTube app works really well on our wifi connected Samsung TV.