This topic

BT TV with Business Broadband

Hogarty4971 — Mon, 05 Jun 2023 14:24:46 GMT

Hi everyone, we have BT Business Fibre broadband to our garage annexe for working from home. We have aTV in the building that we want to get freeview on. I am trying to order BT TV but the process will not allow me to order it without BT Broadband! Going around in circles!!

We have no aerial and just want the free to air channels.

Any help greatly appreciated.

If we buy a standalone BT TV Mini box, would that work?
Thanks

James

Re: BT TV with Business Broadband

NigelB72 — Mon, 05 Jun 2023 17:02:47 GMT

BT TV is only available as a BT Retail/Consumer product and not available on BT Business Broadband

Re: BT TV with Business Broadband

Weerab1983 — Mon, 05 Jun 2023 19:36:07 GMT

If you can't get the BT TV Pro with your broadband package, and your wanting live streams of channels would it not be easier getting the basic Roku player from Amazon and downloading all the iPlayer, ITVx player, channel 4 and my 5 apps etc. ?

They all offer live streams of the basic channels through their apps

Re: BT TV with Business Broadband

Hogarty4971 — Tue, 06 Jun 2023 08:02:33 GMT

Thank you but I want to get a simple EPG vs lots of apps. Our TV is a Google TV and without an aerial, I can't get Freeview planner.

Re: BT TV with Business Broadband

Hogarty4971 — Tue, 06 Jun 2023 08:04:05 GMT

Thanks for the reply. I am not sure why Business vs Consumer BT broadband should make a difference.

Re: BT TV with Business Broadband

imjolly — Tue, 06 Jun 2023 09:23:59 GMT

try BT business forum they may have some suggestions to help

https://business.forums.bt.com/

Re: BT TV with Business Broadband

Weerab1983 — Tue, 06 Jun 2023 10:02:29 GMT

@Hogarty4971 you'll probably find that IP channels and IP channel EGPs will come the norm in about 10 years, with BBC wanting to stop traditional broadcasting.

Re: BTP-15000

Hogarty4971 — Wed, 07 Jun 2023 08:13:43 GMT

Hi there,

I have the same issue with BTP-15000 on my screen. New BT broadband, new BT mini box and I can't get past the error message. It is on a brand new Sony TV that is Google TV.

If i try to access it via BT TV app on Firestick, I get BTP-15990.

Could the technical management centre help me please? Thank you in advance! I am so close!

@DanielS

Re: BTP-15000

DavidM — Wed, 07 Jun 2023 08:24:35 GMT

Hi @Hogarty4971 and thanks for posting.

Sorry you're seeing the 15000 error message. Is this to do with your https://community.bt.com/t5/YouView-from-BT/BT-TV-with-Business-Broadband/m-p/2296956#M72026 posts about the business account?

Cheers

David

Re: BTP-15000

Hogarty4971 — Wed, 07 Jun 2023 08:27:41 GMT

Yes. I now have the BT Mini Box correctly installed. Just hitting the error messages. I spent half an hour on the phone calling the numbers on screen but was passed between different departments. Sorry to be a pain but I feel there must be a way for this to work!

Re: BTP-15000

Hogarty4971 — Wed, 07 Jun 2023 08:28:35 GMT

We only have a business account as my wife used to work from home in our garage and that is where the connection is.

Re: BTP-15000

Hogarty4971 — Wed, 07 Jun 2023 10:50:32 GMT

@DarrenDev

I hope you may be able to help!

Thanks

James

Re: BTP-15000

zulu17 — Wed, 07 Jun 2023 17:26:49 GMT

I believe your issue is due to the TV box you have acquired and App not being able to find a BT TV account.

As you have business broadband you would not have been able to order BT TV on that service and connecting a bt tv box to a broadband service that does not have an active BT TV subscription would give you the error.

Re: BTP-15000

NeilO — Wed, 07 Jun 2023 18:58:53 GMT

@Hogarty4971 I've merged your threads together to help the community understand your issue better.

Have you ordered residential broadband and a BT TV subscription since your post a couple of days ago or are you trying to connect a BT TV box you've purchased to a BT Business broadband connection?

Thanks

Neil

Re: BTP-15000

-Richie- — Wed, 07 Jun 2023 19:19:44 GMT

@Hogarty4971wrote:
We only have a business account as my wife used to work from home in our garage and that is where the connection is.

BT TV is a residential service, if you have BT Business broadband it will not work.
BT Consumer (residential) won't sell you the product, I suspect you've purchased one 2nd hand online, it won't work with a business account.

Re: BTP-15000

Hogarty4971 — Thu, 08 Jun 2023 09:33:37 GMT

The latter. I ordered a BT TV box and trying to connect with with Business Broadband. I understand from all of the comments that this is not possible. Thanks for all of your help. Frustrating but glad I know where I stand.

Re: BTP-15000

Hogarty4971 — Thu, 08 Jun 2023 09:35:36 GMT

You seem to be correct. Thank you. BT won't sell me BT TV without another (residential) broadband service. I was hoping that there would be a way around this given we have a new BT Business Broadband supply to our garage but it appears not. Thanks for everyone's responses. Much appreciated.