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How do I return my old Youview box?

TheLemming — Thu, 08 Jun 2023 14:32:23 GMT

I've been sent an upgraded YouView box. There is no returns label in the box or bag.

bt.com/returns tells me there will be information my MyBT page to request this, but there isn't any to be seen.

Re: How do I return my old Youview box?

imjolly — Thu, 08 Jun 2023 14:45:13 GMT

just phone CS 03301234150 and ask for returns bag

Re: How do I return my old Youview box?

StuartH — Thu, 08 Jun 2023 19:12:25 GMT

Hi @TheLemming

The quickest way would be to call customer service if you encounter any issues. I've sent you a private message, if calling doesn't help we can pick up and resolve it.

Cheers

Stuart

Re: How do I return my old Youview box?

andydenyer — Sun, 11 Jun 2023 14:32:25 GMT

When I was sent a new box recently, the returns label and bag to return the old one arrived separately in the mail several days later.

Re: How do I return my old Youview box?

NeilO — Sun, 11 Jun 2023 14:45:56 GMT

As @andydenyer mentioned a returns bag should arrive separately within a week of any replacement equipment being received.

Neil

Re: How do I return my old Youview box?

TimCurtis — Sun, 11 Jun 2023 15:45:58 GMT

@TheLemming

When did you get your original Youview box?

If it was before 13/12/2019 then it's yours to keep anyway and worth having as a spare or sell for some ready cash.