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TV remote

JPK2 — Sun, 18 Jun 2023 15:15:26 GMT

My Youview box is not responding to my BT remote. I have tried all the suggestions on the Internet. Still no joy. When I've tried to pair it to my TV it all works until I try to turn the TV back on. Any and all help would be greatly appreciated.

Re: TV remote

PaddyB — Sun, 18 Jun 2023 15:39:39 GMT

Hi @JPK2,

Thank you for posting. I'm sorry if your remote isn't working correctly. What BT TV box do you have?

If it's the BT TV Pro Box have you tried replacing the batteries? If that doesn't work try doing a factory reset on the box via the maintenance mode option, this should allow you to keep the recordings.

Thanks,

Paddy

Re: TV remote

Weerab1983 — Mon, 19 Jun 2023 07:26:26 GMT

If you have other remotes close by, are the batteries in the correct way on those?

I know it sounds a bit strange, but I had the same issue with the older TV boxes and this was the issue