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now tv channels not working

welshgit — Mon, 19 Jun 2023 16:19:46 GMT

hello , my now tv channels through the epg are not working , i bring up the guide select a now channel but not able to view i get a blank black screen , tv though the now app works ok but not from the guide , amc and discovery work ok , it worked fine up until about 3 pm ish anybody having the same problem ? and before anybody asks yes the bb is working ,no i have not cancelled now , i have extra box and now does not work on that box either

Re: now tv channels not working

Balen22 — Mon, 19 Jun 2023 16:27:51 GMT

Mine aren't working either I was watching the ashes on skysports

Re: now tv channels not working

Brucemeister5 — Mon, 19 Jun 2023 16:28:58 GMT

Yep, you’re right. Our NOW channels on the EPG are blank too, but are working on the NOW app on our Pro tv box.

Re: now tv channels not working

DavidC1954 — Mon, 19 Jun 2023 16:29:43 GMT

Same here - just as Australia were about to start their 2nd innings - 4:42pm it went off - still off at 5:30pm

Re: now tv channels not working

richb2 — Mon, 19 Jun 2023 16:30:33 GMT

Same for me, just stopped working about 4.45 as they were choosing the new ball in the Ashes. Rebooted Pro Box & router and no change

Re: now tv channels not working

sagoodwin — Mon, 19 Jun 2023 16:30:56 GMT

Hello WG,

I have the same problem too. Can't access Now TV channels through the BT box, broadband is fine and I still have my Now TV account. Interesting that I can access Now TV channels through other devices, like my PC, that are connected to the BT broadband.

Sorry I can't be more of a help.

Re: now tv channels not working

BillyM — Mon, 19 Jun 2023 16:31:27 GMT

same here. BT, Discovery and BT "Freeview via IP" channels working through EPG. No NOW channels (Entertainment, Sport, Cinema) are working through the EPG. Having to watch the Ashes through the NOW app.

Re: now tv channels not working

Anonymous — Mon, 19 Jun 2023 16:34:15 GMT

I can see it is all over Twitter, no reported problems if you look at the BT TV status page though.

NOW appear to be aware and working on a fix, they are recommending using the app to people:

NOW TV Response

Re: now tv channels not working

Anonymous — Mon, 19 Jun 2023 17:01:02 GMT

BT now giving the same answer on socials as NOW, use the app and we are working on it.

I have had the cricket on pretty much all day through the app on my Pro Box and it has been rock solid. Probably jinxed it now... 😂

Re: now tv channels not working

Veggie — Mon, 19 Jun 2023 17:06:22 GMT

Yes same here

Re: now tv channels not working

Brucemeister5 — Mon, 19 Jun 2023 17:06:24 GMT

I’ve been watching the cricket on the app on our Pro tv box too. Hopefully the problem will be resolved quickly, but it would be interesting to know if the problem is with BT or NOW/Sky, given that the app feed is working.

Re: now tv channels not working

Veggie — Mon, 19 Jun 2023 17:06:44 GMT

& me

Re: now tv channels not working

Ben36551 — Mon, 19 Jun 2023 17:23:15 GMT

Yes mine don’t work either I called them and thier no about the issue

Re: now tv channels not working

-Richie- — Mon, 19 Jun 2023 17:55:31 GMT

There's an issue with the NowTV feed that is supplied using multicast, it's been reported and will be fixed as soon as possible.

You have all the same content available through the app, if you login to the NowTV app on the Youview box, the content works.

For other supported devices look at https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now

Re: now tv channels not working

Filosopher — Mon, 19 Jun 2023 17:57:39 GMT

Me too. None of my VIP channels are working, just a message saying
there is a transmission problem. Tried the online technical help chat
but after half an hour no help available, very busy!!!

Re: now tv channels not working

Filosopher — Mon, 19 Jun 2023 17:58:30 GMT

Ditto! Grrr!!!

Re: now tv channels not working

Anonymous — Mon, 19 Jun 2023 18:06:01 GMT

The BT Status page and post in this forum have been updated: BT TV Status

Next update at 7.30 PM, the cricket has just finished. 😁

Re: now tv channels not working

Weerab1983 — Mon, 19 Jun 2023 18:08:02 GMT

I have BT Entertainment and the channels are working now

Re: now tv channels not working

Filosopher — Mon, 19 Jun 2023 18:12:51 GMT

Yes,mine too and now that it is Stumps,sky cricket is back on!!!

Re: now tv channels not working

Veggie — Mon, 19 Jun 2023 18:21:20 GMT

Thanks