This topic

Youview missing apps

Gss67 — Thu, 22 Jun 2023 15:48:24 GMT

Hi. In last few days the stv and Channel 4 apps no longer feature on app line. Have tried cables and resets. Connected bt "help" and followed reset etc but still not there. Tried reset using iptv as I have a pro box and apps appear but lose over 100 channels. Any suggestions on how to get apps and channels. Thanks all

Re: Youview missing apps

Anonymous — Thu, 22 Jun 2023 18:58:09 GMT

@Gss67 If you are in IPTV mode you don't get all Freeview channels, the ones you get are mostly HD versions on the BBC channels, Itv , C4;line up C5's channels the others are not in HD eg HGTV etc. As I only use IPTV can't comment on the apps as I have them on mine, but did notice the BT App has been shunted along the lineup. Hope this helps.

Re: Youview missing apps

Gss67 — Thu, 22 Jun 2023 22:56:08 GMT

Thanks for the information 👍

Re: Youview missing apps

zulu17 — Fri, 23 Jun 2023 09:09:46 GMT

Possibly you had a Freeview aerial reception issue when in aerial mode, quite a lot of atmospheric conditions recently that could impact signals. Also Freeview have been subject to various multiplex changes to reflect changes being moved around. Some Apps in aerial mode are determined by the channels received on the aerial feed.
Suggest if you want to use aerial mode rather than stay in Ip mode that you revert back. Which will involve a reset and see if that gives you what you expect.

General point on App ordering on Homepage . The Featured apps are featured apps and different ordering may occur as differing apps are featured. And may differ from the standard order that appears when you select the Apps tile.

Re: Youview missing apps

Gss67 — Fri, 23 Jun 2023 11:23:20 GMT

Thanks for the information 👍

Re: Youview missing apps

ChrisR6262 — Fri, 23 Jun 2023 17:52:47 GMT

I'm getting similar issues now as well, specifically the following apps are missing from the Apps menu:

- STV Player

- ITVX

- Channel 4.

They were definitely showing earlier in the week so assume this may be to do with a firmware update.

I'm running a BT Pro box in aerial mode with no issue receiving any channels, although slightly oddly, no "logo" displays on the guide for

1-BBC One Scot

2-BBC Two

3-STV

7-BBC Alba

9-BBC Scotland

13 - E4

30 - E4+1

35-STV+1

101 - BBC 1 Scot HD

102 - BBC 2 HD

103 - STV HD

106 - BBC Scotland HD

204- CBBC HD

Very odd

Re: Youview missing apps

Gss67 — Fri, 23 Jun 2023 18:09:57 GMT

Thanks for the information. I have decided to do iptv on box and use aerial direct to tv. Best of both worlds but ideal

Re: Youview missing apps

zulu17 — Sat, 24 Jun 2023 08:47:56 GMT

@ChrisR6262 the logo experience suggests a problem with data ar Youview most likely due to reaction to the Freeview channels this week.

Re: Youview missing apps

shaunsTV — Sat, 24 Jun 2023 09:01:40 GMT

Just lost STV Player on BT box..

Been arguing with "help desk " who eventually said the app is no longer available, but I could use ITV Player instead..

Got involved in arguing about TV territory, England, Scotland and Wales.

They then tried to tell me the Player comes with the tv box 📦...

I said IT DID, last year...

Still no helpful staff 😕

Re: Youview missing apps

ChrisR6262 — Sat, 24 Jun 2023 09:43:03 GMT

Noticed this morning that for the channels with no logo, there's also no programme information in the backwards guide. The next 7 days is populated but on searching for shows these don't show. So searching "On Now and Later" for EastEnders brings up the BBC Three and Drama shows only, and it's blind to BBC One!

Hopefully just a temporary data issue stemming from Freeview changes and everything will shortly, and if not that someone in BT is aware.

Separately the missing apps are still missing, although for SOME shows I can search from the Main BTTV menu and enter that way. Certainly the shows on the 4 app are all being scraped through to the menu, whereas STV and ITVX shows are varied. I've no way of watching Emmerdale or (current) Coronation Street on demand whereas the classics on ITVX are scraped through. So the apps are still there but hidden.

It's strange that these two quite separate issues seem to have surfaced at once.

Re: Youview missing apps

DavidM — Sat, 24 Jun 2023 10:22:26 GMT

HI guys,

Thanks all for posting. Can you just confirm the following and we'll get this looked into.

> What is the exact box you have

> Can you view the channel normally (e.g. Channel 4)

> Have youtried rebooting the box and making sure it's on the latest software release

> Completed a soft factory reset

Cheers

David

Re: Youview missing apps

Gss67 — Sat, 24 Jun 2023 10:47:42 GMT

Hi. I can confirm that all the channels are working OK and available. All my normal featured apps are there and working except stv and channel 4 apps are missing in aerial set up mode but are there in iptv mode.I have the new Pro box. Connection is wireless . Have done all the cable checks and factory reset several times. Really fed up watching the Rylan and Robbie video as I have seen it so many times the last few days.

Gordon

Re: Youview missing apps

DavidM — Sat, 24 Jun 2023 10:52:56 GMT

Thanks for the feedback @Gss67

Cheers

David

Re: Youview missing apps

ChrisR6262 — Sat, 24 Jun 2023 11:45:24 GMT

@DavidM

What is the exact box you have: BT Pro (model RTIW387)

> Can you view the channel normally (e.g. Channel 4)

Yes, I can view affected channels normally but as above, i) logo not showing, ii) backwards guide for these channels is blank and iii) future shows for these channels don't appear in "On Now & Later" after searching

> Have youtried rebooting the box and making sure it's on the latest software release.

Yes, I have reboot and have "Software up to date" and "You've got all the latest apps" messages

> Completed a soft factory reset

Yes

I need to run the box in aerial mode as IPTV mode is too limited in terms of simultaneous viewing/recording.

Many thanks

Re: Youview missing apps

DavidM — Sat, 24 Jun 2023 11:51:42 GMT

Thanks @ChrisR6262

Cheers

David

Re: Youview missing apps

DavidM — Sat, 24 Jun 2023 11:52:16 GMT

I was wondering if @DarrenDev might be able to help with this?

Cheers

David

Re: Youview missing apps

DarrenDev — Sat, 24 Jun 2023 12:01:00 GMT

I've noticed our expert on this, but I doubt he'll see it before Monday.

Re: Youview missing apps

DarrenDev — Mon, 26 Jun 2023 08:38:26 GMT

The response from YouView is that atmospheric conditions are causing boxes connected with aerial to switch to alternative regions - e.g. users near the border are picking up England TV regions instead of Scotland. Does this make sense to those in this thread who have lost STV? Are you near the border?

Re: Youview missing apps

Gss67 — Mon, 26 Jun 2023 08:50:03 GMT

Hi.

My tv signal is classed as central scotland and think the transmitter is midway between Glasgow and Edinburgh. I live around 7 miles west of Glasgow and around 100 miles from the border. Hopefully one day it will return to previous setting

Thanks Gordon

Re: Youview missing apps

shaunsTV — Mon, 26 Jun 2023 09:54:55 GMT

Glasgow 👌 using Blackhill transmitter.
Thanks for your reply 👍