This topic

BT Pro Box Checking (Unsuccesfully) For Updates

tweetSP0RT — Sat, 01 Jul 2023 11:02:52 GMT

Everytime I turn the box on I get the checking for update message followed by a message saying 'We can't update your software'. I also try from the settings menu but no luck. Not a huge issue as I'm only using it for BT Sport/recording Freeview but it is a bit irritating.

Re: BT Pro Box Checking (Unsuccesfully) For Updates

zulu17 — Sat, 01 Jul 2023 12:35:41 GMT

Well as Youview no longer announce BT Pro box software updates it is not straightforward to assess why your your box seems to expect an update. I think your choices are live with the messages if your box is otherwise performing correctly or undertake a maintenance mode 4 reset on the box (I say 4 as that should pull the software from the servers rather than from the copy secured on your box)

Re: BT Pro Box Checking (Unsuccesfully) For Updates

tweetSP0RT — Sat, 01 Jul 2023 13:40:01 GMT

Thanks I thought about doing a reset (I've tried a simple power cycle) I'll give it a go when I get some spare time and as you say live with the message in the interim.

As it's no longer my daily TV box since switching to Sky it's not that much of an inconvenience just wondered if anyone else had come across it.

Re: BT Pro Box Checking (Unsuccesfully) For Updates

zulu17 — Sat, 01 Jul 2023 14:06:52 GMT

I think sometimes Youview updates are paused or not fully deployed. Generally that is nothing for us users to be worried about.

Re: BT Pro Box Checking (Unsuccesfully) For Updates

mikealanr — Sat, 01 Jul 2023 18:01:27 GMT

I’ve got the same behaviour, not with the actual software updates, but if I try updating Apps in the settings menu. Automatic checking seem still to be working.

Re: BT Pro Box Checking (Unsuccesfully) For Updates

ozsat — Sat, 01 Jul 2023 18:26:10 GMT

What version are you on? The current version is: Manufacturer software: 0.7.248 - Component software: 4.1.52

If will not update if already on that.

@tweetSP0RTwrote:
Everytime I turn the box on I get the checking for update message followed by a message saying 'We can't update your software'. I also try from the settings menu but no luck. Not a huge issue as I'm only using it for BT Sport/recording Freeview but it is a bit irritating.

Mine usually does that but then sometimes it doesn't error.

@mikealanrwrote:
I’ve got the same behaviour, not with the actual software updates, but if I try updating Apps in the settings menu. Automatic checking seem still to be working.

Re: BT Pro Box Checking (Unsuccesfully) For Updates

tweetSP0RT — Sun, 02 Jul 2023 07:19:30 GMT

Yeah I'm on those two versions so the software is up to date just never had the behaviour where each day when you turn the box back on you have to wait for the box to check for updates etc. As I said it's not a big issue for me now it's not my 'daily driver' box but is just a bit annoying.

Re: BT Pro Box Checking (Unsuccesfully) For Updates

ozsat — Sun, 02 Jul 2023 07:41:54 GMT

I've never seen it look for automatic updates - only when I've forced a check.

@tweetSP0RTwrote:
Yeah I'm on those two versions so the software is up to date just never had the behaviour where each day when you turn the box back on you have to wait for the box to check for updates etc. As I said it's not a big issue for me now it's not my 'daily driver' box but is just a bit annoying.

Re: BT Pro Box Checking (Unsuccesfully) For Updates

TimCurtis — Sun, 02 Jul 2023 08:54:29 GMT

@tweetSP0RT

When left on these boxes check for updates around 2-3am each day but if you power it off overnight , as I do now, then when powered on it will perform a check. If you power it on just to watch something then you'll get the delay then.

I'm careful about the use of "power on" versus "switch on" as in my case it's automatically powered on at 9:30 am by a smart plug and sometimes it'll do the update check in the background , other times when I switch it on to watch a recording it'll do the check then.

The argument is that you shouldn't power these devices off but with the cost of energy these days every little helps.

Re: BT Pro Box Checking (Unsuccesfully) For Updates

tweetSP0RT — Sun, 02 Jul 2023 09:09:11 GMT

@TimCurtis

Sorry I wasn't very clear, my box isn't switched off at the wall overnight just put into standby with the standby mode is set to 'Always Ready' with automatic standby set to 12 hours.

@ozsat

I hadn't seen this behaviour until recently the only thing that has changed is it is getting less use that it used to, but it has done it twice this morning. First when I went to watch the ITV4 highlights of the Tour de France (like to watch Eurosport live) then again just now when I went to check my standby settings in response to Tim's reply.

Re: BT Pro Box Checking (Unsuccesfully) For Updates

gavinlambourne — Mon, 03 Jul 2023 12:09:44 GMT

Hi @tweetSP0RT - there's a new software update (0.8.34) available for your device today. Please can you try the following before midnight tonight:

1) Navigate to software update check and perform a manual software check.

2) If (1) doesn't work, reboot your device and let me know if it performs a software update check at boot and whether this succeeds.

Please let me know how you get on.

Thanks
Gavin

Re: BT Pro Box Checking (Unsuccesfully) For Updates

tweetSP0RT — Mon, 03 Jul 2023 12:23:27 GMT

Thanks @gavinlambourne

The manual update didn't work but a reboot got the software update to work and I'm now on 0.8.34 and that seems to have fixed it! 👍

Re: BT Pro Box Checking (Unsuccesfully) For Updates

Weerab1983 — Mon, 03 Jul 2023 12:35:26 GMT

@gavinlambourne is there any chance of a pinned discussion with change logs and to let people know when updates are available? Thanks