This topic

I don’t have ITVX showing on my box

PAULINELYNAM — Tue, 04 Jul 2023 14:08:14 GMT

I do not subscribe to BT but purchased a BT You view box (from Amazon) purely to have HD, catch up etc.

My box has not updated to ITV X, do I need to purchase a new box? Is my tv too old.. not sure

Any advice would be welcomed

Re: I don’t have ITVX showing on my box

ozsat — Tue, 04 Jul 2023 15:40:00 GMT

Last time I checked on my BT Box it said 'ITV Hub' but loaded 'ITVX' - although not the FAST channel version.

@PAULINELYNAMwrote:
I do not subscribe to BT but purchased a BT You view box (from Amazon) purely to have HD, catch up etc.
My box has not updated to ITV X, do I need to purchase a new box? Is my tv too old.. not sure
Any advice would be welcomed

Re: I don’t have ITVX showing on my box

Weerab1983 — Tue, 04 Jul 2023 17:15:51 GMT

Compatible YouView/Freeview play boxes/TVs don't have the FAST channels apart from Samsung/LG smart TVs.

If your box isn't the BT TV Pro/BT mini box you will not get any version of the ITVx player due to age of devices/compatibility.

If your box is perfectly fine otherwise I would recommend buying a Roku player that plugs into your TV and gives you all the latest apps plus some other TV shows/films for free.

Its quite straight forward to use as well and you can get it off Amazon. Costs about £30

Re: I don’t have ITVX showing on my box

PAULINELYNAM — Tue, 04 Jul 2023 17:50:46 GMT

Is ITVX considered a FAST channel never heard that before? Does the Roku player run alongside the current BT box or just plugs into one of the HMDI ports ? Thanks again

Re: I don’t have ITVX showing on my box

michaelkenward — Tue, 04 Jul 2023 17:52:48 GMT

If your box isn't the BT TV Pro/BT mini box you will not get any version of the ITVx player due to age of devices/compatibility.

Is that different from the BT TV Box Pro? I have one and there is no ITVX App that I can find. Tracking down anything on ITVX is a pain.

Re: I don’t have ITVX showing on my box

Weerab1983 — Tue, 04 Jul 2023 18:14:36 GMT

@michaelkenward click on the itv app and itvx player will launch on the BT TV Pro

Re: I don’t have ITVX showing on my box

Weerab1983 — Tue, 04 Jul 2023 18:16:14 GMT

@PAULINELYNAM FAST channels are channels under the live part of ITVx player that has exclusive free themed channels.

Roku/fire sticks plug into a spare HDMI port on your TV

Re: I don’t have ITVX showing on my box

michaelkenward — Tue, 04 Jul 2023 18:21:08 GMT

There is no ITV app that I can see. Never has been. Hence the question.

Re: I don’t have ITVX showing on my box

Weerab1983 — Tue, 04 Jul 2023 18:36:48 GMT

@michaelkenward I don't know why you don't have the itv app on your TV Pro box.

I take it that it is connected to the internet and you have updated your software and apps.

If so, have you raised this issue before?

Re: I don’t have ITVX showing on my box

PAULINELYNAM — Tue, 04 Jul 2023 19:14:03 GMT

No unfortunately this doesn’t happen. I don’t subscribe to BT . Box bought independently just for catch up & apps. It’s a YOUVIEW box . TV is is Panasonic circa 2015?

Re: I don’t have ITVX showing on my box

PAULINELYNAM — Tue, 04 Jul 2023 19:17:10 GMT

Thank you. I don’t know who to raise the issue with? We don’t subscribe to BT but bought box independently on Amazon as reconditioned. We have the ITV Hub.

Re: I don’t have ITVX showing on my box

ozsat — Tue, 04 Jul 2023 19:25:55 GMT

ITV Hub on a BT box loads ITVX. Box Pros all say 'ITV Hub' and load 'ITVX'.

If your is still loading the old ITV Hub then you do have a problem which may be because the box is not from a proper source.

@PAULINELYNAMwrote:
Thank you. I don’t know who to raise the issue with? We don’t subscribe to BT but bought box independently on Amazon as reconditioned. We have the ITV Hub.

Re: I don’t have ITVX showing on my box

iniltous — Tue, 04 Jul 2023 19:35:26 GMT

My BTTV box is a 4K ( not pro ) box and it still has the ITV Hub not ITVX on the Apps menu , so it’s not just non BT subscriber boxes that haven’t got an updated app , but TBH , my LG TV has apps and it has been updated with the ITVX on the TV’s app section, so I have access to ITVX via the TV itself.

As far as who can you ‘complain’ to , the answer is no one, it may be that at some point the box is upgraded with the ITVX app , or it may remain with just ITV Hub , it’s quite common for smart TV/ Set top boxes to stop being upgraded with the latest app versions, but at least for now ITV Hub still works

Re: I don’t have ITVX showing on my box

PAULINELYNAM — Tue, 04 Jul 2023 19:35:45 GMT

Thank you I’ve decided to go with the purchase of a Roku (as suggested) to resolve the problem. Thanking all contributors for their assistance.

Re: I don’t have ITVX showing on my box

PAULINELYNAM — Wed, 05 Jul 2023 19:44:55 GMT

I’ve ordered the Roku box so I assume I don’t need the BT You View box now?

Re: I don’t have ITVX showing on my box

Weerab1983 — Wed, 05 Jul 2023 19:47:19 GMT

You will for recording TV channels and watching Freeview

Re: I don’t have ITVX showing on my box

michaelkenward — Wed, 05 Jul 2023 19:50:26 GMT

Please report back with your experience. I would love any chance to recycle BT's box.

Re: I don’t have ITVX showing on my box

PAULINELYNAM — Wed, 05 Jul 2023 19:56:22 GMT

Will do. The current BT box we’ve been very happy with just first have the ITVX ☹️

Re: I don’t have ITVX showing on my box

PAULINELYNAM — Wed, 05 Jul 2023 19:57:04 GMT

Sorry meant ‘doesn’t have’