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BT TV & Netflix not working

RM99 — Wed, 12 Jul 2023 12:23:05 GMT

Hi, recently signed up to BT Broadband with the Entertainment Plus package. Having a few issues and no one can advise what the issue is.

Timeline: Signed up to BT a few weeks ago > Broadband Installed by the engineer yesterday (broadband working fine) > BT TV Plugged in, no channels working over Wi-Fi option.

I thought I had Netflix working when I first signed up a few weeks ago, but it had somehow duplicated my Netflix account as they were still charging me directly.

When I tried to re-activate Netflix, it says to try again in 24 hours, but it has been like this for over 24 hours. When I spoke with someone yesterday, they were saying the order is showing as incomplete on the system and it will be activated by midnight, order still showing as incomplete today.

Can anyone advise on how this can be sorted? I'm tempted to just look elsewhere for broadband and TV at this point.

Re: BT TV & Netflix not working

RM99 — Wed, 12 Jul 2023 13:16:52 GMT

Just to add to this, I also can't access any details about my broadband package or TV package on My BT either

Re: BT TV & Netflix not working

PaddyB — Fri, 14 Jul 2023 19:14:19 GMT

Hi @RM99,

I'm sorry for the late reply did you manage to get this sorted?

If you still need help, I'll be able to give you a hand. I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy