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AMC and Discovery Channel through BT TV app?

DaveSwan — Sat, 15 Jul 2023 02:45:33 GMT

Hi all,

My service is set to go live at the end of the month, but I have already been able to use the Now and Netflix elements in their own apps.

However, I’m not able to watch Discovery or AMC within the BT TV.

I can still play on demand content from those channels, but not the live versions. When I tap on them to play, it just seems to hang. There’s no error message or anything.

Should this be possible?

D

Re: AMC and Discovery Channel through BT TV app?

DarrenDev — Sat, 15 Jul 2023 07:39:02 GMT

Yes, it should work fine.
What device are you using?

Re: AMC and Discovery Channel through BT TV app?

DaveSwan — Sat, 15 Jul 2023 15:30:50 GMT

I’ve tried on an iPad and an iPhone.

thanks

Re: AMC and Discovery Channel through BT TV app?

DaveSwan — Sat, 15 Jul 2023 21:01:28 GMT

@DarrenDev Would you be able to take a look at it?

Could there be something set wrong in the account maybe?

Thanks

Re: AMC and Discovery Channel through BT TV app?

DarrenDev — Sun, 16 Jul 2023 12:04:16 GMT

Logs show that you should be seeing error AP106 on screen, indicating that the video timed out when buffering. I can see you managed to play the channels for a few minutes this morning, although still not at top quality due to poor speed.

Re: AMC and Discovery Channel through BT TV app?

DaveSwan — Sun, 16 Jul 2023 17:17:12 GMT

Thanks @DarrenDev.

Yeah, I’m not sure what’s going on because I’m connected directly to the router of my current EE 900 package. There’s no issue with speed at all.

When I did get it working briefly this morning, I wasn’t doing anything different than before.

Are you able to see anything different in what happened today vs previous attempts?

Cheers