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IPC6007 error on BT Now TV HD channels

Tombowombo — Fri, 21 Jul 2023 13:41:15 GMT

Since yesterday I’ve got error IPC6007 on my Now TV HD channels (eg: NOW Sky Atlantic, NOW Commedy Gold) saying I need to add them. I also appear to have received an email dated 28 June 11.01pm saying I cancelled them. I most certainly did not. I don’t know how to. I’ve another email for exactly the same date/time saying I took a free trial of Hayu via NOW TV. I did do this and can categorically state I was never asked to cancel anything else. What has happened? I would like them restored ASAP.

Re: IPC6007 error on BT Now TV HD channels

PaddyB — Fri, 21 Jul 2023 14:44:39 GMT

Hi @Tombowombo,

Thank you for posting. I would need to take a look at your account to be able to make sense of what's happened.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy