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(New?) BT TV Box fairly noisy

noopjay — Sun, 09 Jul 2023 09:15:34 GMT

Hi there,

I have only had my BT TV box for a few days and I notice that it makes a fair amount of noise when on. It sounds like the hard drive inside it is really working very hard. Is that normal for these boxes??

If not, how can this be fixed?

Thanks

Re: (New?) BT TV Box fairly noisy

NigelB72 — Sun, 09 Jul 2023 09:41:49 GMT

If it's a Pro Box, it shouldn't be noisy. It could have a faulty hard drive which is causing excessive noise.

Re: (New?) BT TV Box fairly noisy

JohnC2 — Sun, 09 Jul 2023 11:08:00 GMT

Hi @noopjay, sorry the BT TV Box is making noise when it's on.

Please check the below list and ensure that the box is located so it is properly ventilated:

Remove the protective film from the top of the TV box
Make sure there's at least 5cm clearance above, and to the sides, of the box
Don't put anything on top of it
Don't put the box on top of any other electrical items
Keep away from other electrical devices or sources of heat, such as external power packs

If the box is already well located as above post back and let me know.

Cheers

John

Re: (New?) BT TV Box fairly noisy

noopjay — Wed, 26 Jul 2023 08:51:51 GMT

Hi there,

Apologies for the delayed response.

The box is very well located - nothing to compromise it.

I guess the issue is whether a certain amount of noise is to be expected or not. It sounds like when a really old computer is processing loads of things at the same time - that sort of noise. My current PC is closer to me than the BTTV box, but the BTTV box is the only thing I can hear.

Thanks again

Re: (New?) BT TV Box fairly noisy

Les-Gibson — Wed, 26 Jul 2023 09:06:31 GMT

Which box do you have?

As stated above, the Pro box is very quiet in operation but it's predecessors had a known problem with hard drive failure

Re: (New?) BT TV Box fairly noisy

noopjay — Wed, 26 Jul 2023 17:07:39 GMT

It says BT Box Pro on the bottom - so should be quieter potentially?

Re: (New?) BT TV Box fairly noisy

Les-Gibson — Wed, 26 Jul 2023 17:43:57 GMT

It should be almost silent, certainly unperceivable from a normal viewing distance

Re: (New?) BT TV Box fairly noisy

RobbieMac — Wed, 26 Jul 2023 18:50:45 GMT

Thanks for posting back @noopjay

Sorry for the problems you're having. The BT TV Pro box shouldn't be as noisy as you have described. Give my colleagues a shout in the helpdesk on 0330 1234 150and let us know how you get on chatting with them.

Thanks,

Robbie