This topic

BT Box Pro UHD

DelicaMan — Thu, 03 Aug 2023 22:18:51 GMT

Hi, we've started watching Good Omens on Amazon Prime which is supposed to be available in UHD. It is not however displaying UHD. When I checked the 'Info' for our projector it showed 2160 not 3840. I did check the relevant settings on the BT Box that showed it was set up to receive UHD.

We have a 4K/UHD compatible AV Receiver and projector that has no problem with the pc at 4K/UHD so why not the BT Box?

Re: BT Box Pro UHD

Crimliar — Thu, 03 Aug 2023 23:59:25 GMT

Umm, I wonder....

So I don't have the BT Box Pro, but I can play Prime video in UHD. For Good Omens 2 that resolution is, wait for it:

3840 x 2160!

So is it possible that the BT Box Pro is showing you vertical resolution rather than the horizontal (4K) resolution?

Re: BT Box Pro UHD

NigelB72 — Fri, 04 Aug 2023 03:39:53 GMT

Is it showing UHD as an available format on the Program Description on Prime? If not, you need to change your output settings on the Pro Box and also check your settings on the TV/projector. The Pro Box is fully UHD and supports Atmos, HLG and HDR10

Re: BT Box Pro UHD

Andy005 — Fri, 04 Aug 2023 05:24:30 GMT

Good Omens plays in UHD through the app on my BT Pro Box, so as has been said it looks like it's down to your set-up settings.

Re: BT Box Pro UHD

DelicaMan — Fri, 04 Aug 2023 08:46:54 GMT

Thanks folk.

Andy005, does the programme show in "letterbox" style which mine does?

I do know that 2160 is the vertical resolution so will recheck the projector info. I will also double checks the box settings.

I 've also had another idea to view the programme via the PC attached to the AV Receiver.

Re: BT Box Pro UHD

DarrenDev — Fri, 04 Aug 2023 09:22:16 GMT

4k is otherwise known as 2160p ... it's normal to quote height rather than width when referring to resolution.
2160 as a width doesn't map to any common display standard.

Re: BT Box Pro UHD

DelicaMan — Fri, 04 Aug 2023 10:08:51 GMT

Hi Darren, a good point about the height being quoted.

The picture was poor so a check via the PC should prove one way or another what's gong on.

Re: BT Box Pro UHD

Andy005 — Fri, 04 Aug 2023 11:03:51 GMT

@DelicaManwrote:
Thanks folk.
Andy005, does the programme show in "letterbox" style which mine does?
I do know that 2160 is the vertical resolution so will recheck the projector info. I will also double checks the box settings.
I 've also had another idea to view the programme via the PC attached to the AV Receiver.
Yes it does @DelicaMan, as expected it's the same format across all of the apps/devices that I've tried.
I might be wrong here but if you're thinking of using a laptop to project from you may only get the resolution that your laptop is capable of.

Re: BT Box Pro UHD

DelicaMan — Fri, 04 Aug 2023 11:12:44 GMT

The PC is an Asus X300 Deskmini that goes via the AV receiver to the projector. When selected the projector does confirm 3840x2160 being received. If the Good Omen's has as poor a picture via that I'll need to look elsewhere in the chain. Ta.

Re: BT Box Pro UHD

NigelB72 — Fri, 04 Aug 2023 14:50:10 GMT

Check the Program description on Prime, if it says it's UHD it will be UHD and Primes UHD streams are generally very good. However, if it's a popular release they sometimes struggle to keep up with demand which results in a lower quality stream. This typically happens with new Grand Tour episodes and also Clarksons Farm for the first day or two

Re: BT Box Pro UHD

DelicaMan — Fri, 04 Aug 2023 22:12:36 GMT

Hi Nigel, I think you might be right regarding a lower quality stream. It was peak viewing time when we watched it.

I tried the same episode via the PC this afternoon and the quality was good. I'll try it again via the BT Box some time during the day just to prove one way or another.

Thanks

Re: BT Box Pro UHD

NigelB72 — Sat, 05 Aug 2023 08:25:56 GMT

@DelicaMan Prime seems to have some pretty strange traffic management and it seems as if different devices have different priorities on their servers..

Re: BT Box Pro UHD

DelicaMan — Sat, 05 Aug 2023 14:35:31 GMT

Definitely streaming issue, good clean picture this afternoon. Thanks all.