This topic

BT box upgrade

ozcalstock — Wed, 09 Aug 2023 20:19:33 GMT

My old BT box has developed a fault. Getting an upgrade seems difficult.

Re: BT box upgrade

NigelB72 — Wed, 09 Aug 2023 20:39:14 GMT

If by box, you mean your BT TV box. BT will replace it if it's faulty providing you have an active BT TV subscription.

Re: BT box upgrade

ozcalstock — Wed, 09 Aug 2023 20:43:51 GMT

Thanks. Yes an older version bt youview recorder. I have a broadband package and subscribe to BT Sport. Does that make me eligible for an upgrade?

Re: BT box upgrade

NigelB72 — Thu, 10 Aug 2023 01:28:48 GMT

If it's in a contract, then it should be fine. If you're not in contract, they might ask you to take it to out a new subscription

Re: BT box upgrade

ozcalstock — Thu, 10 Aug 2023 17:20:25 GMT

Thanks for the info. This morning I was asked to take out an order for a new subscription although I already have one to qualify for a replacement or upgraded box. After being passed to someone else who was extremely helpful, I was told that this new order was unnecessary but since it had been made and could not be cancelled immediately, I had to wait for it to go through the system. She would then organise an upgraded box to replace the faulty basic one for which I would pay £30 but no charge for delivery. Just explaining to inform anyone else that is in the same situation.

Re: BT box upgrade

zulu17 — Thu, 10 Aug 2023 17:41:22 GMT

@ozcalstock Thanks for reporting back on your experience.