This topic

How can I get a replacement FOC remote control?

Canuck — Sat, 12 Aug 2023 11:11:03 GMT

I still have the original remote control from 9 years ago when I first contracted to BT. The rewind button has not worked for ages and I can't see anywhere on the BT site where I can swap for a new one?

Re: How can I get a replacement FOC remote control?

zulu17 — Sat, 12 Aug 2023 11:18:14 GMT

Hi @Canuck do you have a current BT TV contract ?

Re: How can I get a replacement FOC remote control?

Canuck — Sat, 12 Aug 2023 11:20:32 GMT

Yes I do.

Re: How can I get a replacement FOC remote control?

Anonymous — Sat, 12 Aug 2023 11:44:42 GMT

Then contact BT and they will send you a replacement. Dial 150 from your home phone or 0800 800 150.

If your box is as old as your remote, you may want to consider re-contracting and getting the latest hardware.

Re: How can I get a replacement FOC remote control?

Canuck — Sat, 12 Aug 2023 11:47:08 GMT

Thank you. Is there an email address you would recommend to contact them for the replacement controller?

Re: How can I get a replacement FOC remote control?

Anonymous — Sat, 12 Aug 2023 11:52:28 GMT

No email address, but you can do a live chat here:https://www.bt.com/help/contact-bt/technical-support/tv