This topic

Netflix

lisa_rayner1985 — Wed, 02 Aug 2023 08:40:11 GMT

Someone help me I was advised I could use my old Netflix account which we have had since 2015 when I signed up to BT tv and it hasn’t worked. After numerous phone calls and chats they have said this isn’t something that can be done which is not what I was advised when I signed up

Netflix

JohnC2 — Wed, 02 Aug 2023 08:49:08 GMT

Hi @lisa_rayner1985, welcome to the forum and I've moved your post to create your own thread as the previous thread is already solved.

I'm sorry that you're having trouble transferring over the Netflix account to your BT bill.

If you've had the activation email less than 37 days ago please visit www.bt.com/bttv/netflix and log in with your BTID. You should then be prompted to complete the activation steps.
Try the process above and post back to let me know how you get on.

cheers

John

Re: Netflix

lisa_rayner1985 — Wed, 02 Aug 2023 09:25:33 GMT

Hi no this takes me to the account that BT have set up - it’s not my old Netflix account which means we have lost all of our profiles and current series the name has also been changed and is spelt incorrectly

Re: Netflix

lisa_rayner1985 — Wed, 02 Aug 2023 09:26:49 GMT

Apologies when I have looked BT have set it up with an incorrect email so when I log in with my old Netflix account it asks me to re subscribe

Re: Netflix

JohnC2 — Wed, 02 Aug 2023 10:23:15 GMT

Hi @lisa_rayner1985, thanks for trying that and I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to see what we can do to help you resolve this.

Cheers

John

Re: Netflix

DavidM — Tue, 15 Aug 2023 11:46:41 GMT

Thanks for taking my call @lisa_rayner1985 .

I'm glad we got this sorted for you. Post again if you have any other problems and we'll be happy to help.

All the best

David