This topic

Stuck on Let’s get started.

Sdgardner — Sat, 19 Aug 2023 13:25:49 GMT

Turned on my BT box today and the Let’s get started screen appears. The aerial is connected but I can’t progress any further. Tried a remote control reset (home + 9, then home + 7) no change. Tried a few reboots, no joy.

Re: Stuck on Let’s get started.

NeilO — Sat, 19 Aug 2023 15:07:43 GMT

Hi @Sdgardner welcome to the community and thanks for posting, I'm sorry to see you're having trouble with your BT TV box. I'd recommend trying a reset using the buttons on the box. Reply back and let me know if that helps.

Thanks

Neil

Re: Stuck on Let’s get started.

Sdgardner — Sat, 19 Aug 2023 15:32:55 GMT

Hi Neil, I’ve moved on to maintenance mode screen with a list of reset options. However, I can’t select any using the remote.

Re: Stuck on Let’s get started.

NeilO — Sat, 19 Aug 2023 17:28:19 GMT

Hi @Sdgardner which box do you have?

Neil

Re: Stuck on Let’s get started.

Sdgardner — Sat, 19 Aug 2023 18:36:36 GMT

Hi @NeilO it’s a pro.

Re: Stuck on Let’s get started.

NeilO — Sat, 19 Aug 2023 18:42:02 GMT

Thanks, @Sdgardner Have you tried these steps?

Switch power off by removing the power cable
Press and hold the reset button on the right-hand side of the box
Plug the power cable back in whilst still holding the reset button – continue to hold the reset button down, do not release it yet
Within three seconds press and hold the power button on the front of the box and hold both buttons
Release both buttons a few seconds after the BT logo appears on the TV screen

Thanks

Neil

Re: Stuck on Let’s get started.

Sdgardner — Sat, 19 Aug 2023 18:48:36 GMT

@NeilO Yep, that’s what brings up the maintenance mode/reset menu.

Re: Stuck on Let’s get started.

NeilO — Sun, 20 Aug 2023 08:45:26 GMT

@Sdgardner we'll need to run some diagnostic tests, I'll send you a private message so you can get in touch with your details.

Thanks

Neil

Re: Stuck on Let’s get started.

BillyM — Sun, 20 Aug 2023 10:40:21 GMT

@Sdgardner did you pair your remote again after doing the box reset?

Re: Stuck on Let’s get started.

Sdgardner — Sun, 20 Aug 2023 19:25:15 GMT

@BillyM Tried that, ended up calling BT. It’s terminal, new box on the way.

Re: Stuck on Let’s get started.

DavidM — Mon, 21 Aug 2023 07:47:40 GMT

Thanks for the update @Sdgardner

Let us know if the new box sorts this.

Cheers

David