This topic

Bt box keeps needing to be Factory reset before it'll work.

ayns — Thu, 24 Aug 2023 21:43:06 GMT

Hi, my Bt box has recently started to not work unless factory reset it, then for a couple days it's fine. The box is old but software is up to date. any ideas.

Re: Bt box keeps needing to be Factory reset before it'll work.

NeilO — Fri, 25 Aug 2023 10:10:33 GMT

Hi @ayns Thanks for posting, I'm sorry about that. What issues are you experiencing with the TV box before you have to reset it? Are you getting any error messages?

Thanks

Neil

Re: Bt box keeps needing to be Factory reset before it'll work.

ayns — Fri, 25 Aug 2023 13:55:53 GMT

Not getting any error messages that i can see, but if the box is allowed to go into stanby mode and then switched back on itll constantly freeze on the Youview screen. Only factory resetting sorts it out until the next time it is in standby. And the process needs to be repeated.

Re: Bt box keeps needing to be Factory reset before it'll work.

NeilO — Fri, 25 Aug 2023 14:11:03 GMT

Hi @ayns it sounds like a faulty box.

I'll send you a private message so you can get in touch with the moderators and we'll be happy to help and we can get that looked into.

Thanks

Neil

Re: Bt box keeps needing to be Factory reset before it'll work.

StuartH — Tue, 05 Sep 2023 13:57:33 GMT

Hi @ayns

Thanks for sending us your details.

I am pleased to hear that the replacement box has fully resolved this for you.

Should you encounter any issues please post back and we'll be happy to help.

Cheers

Stuart