This topic

BT TV cancellation

NigelB72 — Thu, 24 Aug 2023 17:00:42 GMT

I've recently cancelled BT TV and I have an email to support this but now I'm getting spammed with emails telling me that my flexible journey starts here and also how wonderful BT TV is and welcoming me... Should I be concerned that my BT TV hasn't been cancelled correctly?

Re: BT TV cancellation

Brucemeister5 — Thu, 24 Aug 2023 17:43:52 GMT

That doesn’t sound right to me. Still, as long as you’ve got the email confirmation of the cancellation and also the email which told you that you were entitled to cancel your subscription, you’re covered. I was very surprised that you had the right to cancel owing to the withdrawal of AMC as you were a VIP customer. If BT made a mistake there, that’s their problem.

Re: BT TV cancellation

-Richie- — Thu, 24 Aug 2023 17:56:37 GMT

@NigelB72wrote:
I've recently cancelled BT TV

How recently? marketing campaigns are created in advance and sent in batches, if you've only recently in the last few weeks, the chances are you were already selected to be notified of the new TNT Sports promotions and also Discovery+ launches, so it's not uncommon to get them during and just after to a recent cease.

Re: BT TV cancellation

NigelB72 — Thu, 24 Aug 2023 18:07:39 GMT

@-Richie- I cancelled last week..

@Brucemeister5 I've kept all the emails just in case. The advisor couldn't find a copy of the email on my account and neither could her manager but I sent it to them so they must have over ridden it as my cancellation was approved. I've kept all the emails 👍

Re: BT TV cancellation

Deano123 — Thu, 24 Aug 2023 19:35:03 GMT

So you dont agree with the emails saying bttv is wonderful then ? 🤣🤣🤣🤣🤣

Re: BT TV cancellation

NigelB72 — Thu, 24 Aug 2023 19:56:20 GMT

@Deano123 I did until I was tempted to the dark side and I'm loving life on the other side. BT have got a lot to learn from the deep integration of apps and the general UI ... Plus the picture quality is better and I get Atmos and 4K HDR on most stuff Inc films and entertainment...

Re: BT TV cancellation

Deano123 — Thu, 24 Aug 2023 20:23:16 GMT

I totally agree

Re: BT TV cancellation

why_oh_why — Sat, 26 Aug 2023 02:04:23 GMT

BT have always been light years behind Sky when it comes to the overall tv experience.

Re: BT TV cancellation

garybs29 — Sat, 26 Aug 2023 08:01:02 GMT

TBH it always amazes me that people expect a cheaper tv service from a broadband provider first & foremost to be exactly like a company who have been doing tv for years & are more expensive, BT tv is never going to be that

Re: BT TV cancellation

Weerab1983 — Sat, 26 Aug 2023 12:15:45 GMT

It's common knowledge that BT is a poor man's Sky but if your on a tight budget and want some premium channels, it's at that end of the market or if you want to get TNT Sport on the cheap compared to Sky

Re: BT TV cancellation

why_oh_why — Sat, 26 Aug 2023 14:48:52 GMT

Except that with a bit of haggling you can easily get Sky cheaper than BT, and that includes for access to the TNT Sport channels.

Re: BT TV cancellation

Deano123 — Sat, 26 Aug 2023 14:57:53 GMT

Yes absolutely . I dont know where they get the perception that bt is a lot cheaper. I get everything movies tnt sky sports for much less than the vip package. Yes the bottom package is cheaper but you get a lot less and apart from the record facility its just glorified now tv.