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No sound - BT Youview Box Pro

pamelap — Fri, 01 Sep 2023 22:57:38 GMT

I have a BT TV Box Pro. It's been working perfectly well. Then today I turn it on and there is no sound. I have tried many things to try and get sound with no luck. I'll list them here so no one needs to tell me to try them:

1. TV itself, sound works 2. Other set top digi box, sound works 3. Pro Box remote, mute on and off, double check mutes on TV and on other box both unmuted 4. Youview Box, check AD is off 5. Youview Box, go to sound settings -> picture & sound - changed HDMI Sound and S/PDIF settings to all combinations. 6. Youview box, tried both live and recorded playback 7. Rebooted Pro Box a number of times while trying all the above.

Sound setting on Youview is at 100% so it definitely isn't set too low!!

Checked all cable connections.

Because the TV itself and the other digi box have sound, the problem must be with the Pro Box itself/setting.

Nothing has worked. Any other suggestions?

Re: No sound - BT Youview Box Pro

Brucemeister5 — Sat, 02 Sep 2023 07:41:45 GMT

I would unplug it and leave it for a while if possible. That’s worked for me before with our Pro Box.

Re: No sound - BT Youview Box Pro

pamelap — Sat, 02 Sep 2023 17:14:09 GMT

@Brucemeister5

Thanks!! It worked.

I had tried the switch off, leave a while, switch on, but not for long enough. This time I left it for about an hour.

I've had a load of similar silly things go wrong with this box. My previous BT Humax Youview box never gave any trouble at all. It's very frustrating.

Re: No sound - BT Youview Box Pro

JS6116 — Tue, 11 Feb 2025 17:05:51 GMT

We have just had the same problem develop. For no apparent reason the sound disappears. As in your case there is no problem with the TV or our other set top box. Also for no apparent reason audio description comes on as the sound disappears. We can cure the problem by rebooting the box but a. This takes a few minutes and b. Anything being recorded is lost. Overall this is annoying and frustrating and I wonder if there is a long term solution.

Re: No sound - BT Youview Box Pro

Midnight_Voice — Tue, 11 Feb 2025 17:52:22 GMT

@JS6116

I suggest you try a Settings/Factory Reset/Factory Reset (Keep Recordings)