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Can't change TV region

Drabbleg — Tue, 12 Sep 2023 06:14:18 GMT

Hi,

I set up my bt tv pro box yesterday in WiFi mode and all appeared to work but, this morning, I've noticed that all the regional programmes I receive are london based and I'm in Yorkshire. I've checked the app and it shows my TV Region as London.

Having Googled this the advice appears to be to retune channels via settings, but when I access TV channels I do not have an option for that.

I've factory reset the box with no change.

Could anyone advise please?

Many thanks.

Re: Can't change TV region

DarrenDev — Tue, 12 Sep 2023 08:15:25 GMT

What is your activation date? The TV region on your box should automatically correct itself overnight at the end of your activation day.

Re: Can't change TV region

Drabbleg — Tue, 12 Sep 2023 08:21:25 GMT

Thanks Darren.

I'll check tomorrow. The activation date was yesterday so I'll give it 24 hours.

Re: Can't change TV region

DarrenDev — Wed, 13 Sep 2023 11:04:29 GMT

It turns out your account was one of a few affected by a bug that prevented it from picking up the correct region. This was fixed last night, and I can see that your box is now being offered 4 TV regions to choose from - select the option to retune in the settings, and you can now pick the one you prefer.

Re: Can't change TV region

Drabbleg — Wed, 13 Sep 2023 11:52:28 GMT

Thanks Darren.

Checked all of that, and all sorted now.