This topic

Sports Channels all gone!

alexmidd — Wed, 20 Sep 2023 17:41:09 GMT

Today the guide was empty so I did a reset to get it all back. It came back but now there’s no sports channels!! I knew that BT Sports was moving to Discovery+, but I though that was just the app. Is this applying to Sports channels on the box as well? If so I am not happy as now we cannot record anything. Plus also the Sky channels have gone as well, and I didn’t think those were supposed to be affected by the change. What is going on please?

Re: Sports Channels all gone!

Anonymous — Wed, 20 Sep 2023 17:51:12 GMT

That doesn’t sound right, having reset the box, have you restarted your hub?

Re: Sports Channels all gone!

-Richie- — Wed, 20 Sep 2023 18:07:40 GMT

@alexmiddwrote:
I knew that BT Sports was moving to Discovery+, but I though that was just the app. Is this applying to Sports channels on the box as well?

BT Sports were rebranded to TNT Sports, so your subscription is the same, just a different name.
The BT/TNT Sports app is closing, instead customers are to use the Discovery+ app, again same content just a different app.

If you have no channels then it's not caused by the recent changes, possibly a fault, ring BT and ask for help.

Re: Sports Channels all gone!

alexmidd — Wed, 20 Sep 2023 18:10:23 GMT

No, I didn’t do that. I will try it and see what happens. If that doesn’t work I’ll have to call BT (😟) as Richie has suggested.

Thanks for the replies, BTW. Much appreciated. 👍

Re: Sports Channels all gone!

NeilO — Wed, 20 Sep 2023 18:17:11 GMT

@alexmidd that's not good, are you getting an error message or code?

Thanks

Neil

Re: Sports Channels all gone!

alexmidd — Wed, 20 Sep 2023 18:28:04 GMT

No, they’re just not in the list and the SPORTS category has disappeared from the banner at the top.

Re: Sports Channels all gone!

NeilO — Wed, 20 Sep 2023 18:32:22 GMT

@alexmidd if you tap in channel 408 on the remote does it bring you to TNT Sports 1?

Neil

Re: Sports Channels all gone!

alexmidd — Wed, 20 Sep 2023 18:35:12 GMT

It says “No Channel”

Re: Sports Channels all gone!

NeilO — Wed, 20 Sep 2023 18:47:01 GMT

@alexmidd Try channel 330 which will tell us if the box has a connection to the Internet.

Re: Sports Channels all gone!

alexmidd — Wed, 20 Sep 2023 18:50:41 GMT

Oh well, it looks like it’s knackered now. I did a factory reset and now it doesn’t recognise the remote at all. One now useless box! 😢

Re: Sports Channels all gone!

Anonymous — Wed, 20 Sep 2023 18:59:28 GMT

@alexmidd The remote has probably just lost its Bluetooth connection, press and hold Home and 9 to re-pair it to the box.

https://www.bt.com/help/tv/fix-a-problem/remote/which-remote-do-you-have/resetting-your-remote-control-3

Re: Sports Channels all gone!

alexmidd — Wed, 20 Sep 2023 19:02:24 GMT

Ah, that worked. It’s just restarting now, so I’ll see what happens next and get back. Thanks for that tip re the remote, I’ll have to remember it. 👏

Re: Sports Channels all gone!

alexmidd — Wed, 20 Sep 2023 19:21:54 GMT

OK, the reset seems to have worked. I’ve got the sports channels back now but it doesn’t seem to want to work with the aerial. That connection is fine because the TV works with the terrestrial channels, just not the box. Anyway, I’ve set it to stream all channels for now, so that will do.

Thanks very much for all the suggestions, I couldn’t have done it without you. 👍

Re: Sports Channels all gone!

NeilO — Wed, 20 Sep 2023 19:55:52 GMT

Hi @alexmidd that's great I'm glad the sports channels are working again.

If you plug the aerial in and go to settings then choose TV signal quality, what percentage strength and quality are the two bars at?

Thanks

Neil

Re: Sports Channels all gone!

alexmidd — Wed, 20 Sep 2023 22:08:24 GMT

It won’t give me that information because it says I have to be on an aerial channel to get it. Because I selected streaming only all the channels are streaming channels and not aerial channels. Funnily enough though I had checked the signal quality the other day and it was 99% and 100%, but I suppose something could have changed since then.

Re: Sports Channels all gone!

alexmidd — Wed, 20 Sep 2023 22:23:00 GMT

OK, that one was my fault. Whilst resetting the box and pulling the mains lead out, I had obviously disturbed the aerial input and it was loose. I can now get the channels on the TV (i.e. directly, not via the box) but can’t see how to get the box back to using the aerial channels. Does it mean I have to do another reset?

Re: Sports Channels all gone!

DarrenDev — Thu, 21 Sep 2023 13:25:54 GMT

Yes, another reset is needed to go back to aerial.

Regarding the original issue - if all the subscription channels were gone then it just means the box loaded the wrong config. Do you have Hybrid Connect on your broadband? If the broadband had failed and it switched over to the backup, your box would reset to being a non-BT box and would remove all the channels. The same would also happen if it was connected to a non BT line for any reason. Checking for a software update would fix that.

Re: Sports Channels all gone!

David_H — Thu, 21 Sep 2023 14:34:59 GMT

Hi @alexmidd if you selected "Stream Channels from the internet" during the post-reset set up, your TV box will not use the aerial port, and will need another reset to select "Receive TV Channels from your aerial" at the TV Channels Mode settings.

More info here if needed:

Set Up BT TV box | BT Help | BT Help

Thanks

David

Re: Sports Channels all gone!

alexmidd — Thu, 21 Sep 2023 20:44:08 GMT

OK, thanks for the suggestions. I did the reset like before and it’s all working fine now. I’ve learned a little about how the box works, and the Bluetooth reconnection for the remote is good to know.

Thanks for all your help.