This topic

Remote connection

Amy31 — Thu, 21 Sep 2023 19:22:17 GMT

I have taken over a BT tv box and at first it worked fine, but now the remote will only sporadically work on both TVs, sometimes it works on both other times it will only work on the one in the lounge, I’ve disconnected the box and reconnected the remote and sometimes that fixes the problem but recently it’s not been helping, I don’t know much about them so not sure if I’m doing something wrong or missing something? The box also sometimes turns itself off, this was never a problem till the last week, it was working fine on all TVs before hand!

Re: Remote connection

NeilO — Fri, 22 Sep 2023 07:08:01 GMT

Hi @Amy31 welcome to the community and thanks for posting. Are you trying to use the same BT TV remote on different BT TV boxes and TV's?

Thanks

Neil

Re: Remote connection

Amy31 — Fri, 22 Sep 2023 07:21:20 GMT

There’s one box connected to all TVs but I only use two of the TVs and there’s one remote, it’s been working fine up till this week when it’s just pot luck if it’ll work

Re: Remote connection

Midnight_Voice — Fri, 22 Sep 2023 08:27:27 GMT

@Amy31

Check the batteries. If you have a battery tester, you should be looking at over 1.39 volts for each.

If you haven’t got a tester, just try some new ones, and see if that fixes it.

Remotes for YouView boxes before the Pro box will work any YouView box in range, something that can be both a blessing and a curse, depending on circumstances.

Re: Remote connection

DarrenDev — Fri, 22 Sep 2023 09:22:29 GMT

One box connected to multiple TVs? What are you using for this connection?
Also, which box do you have? https://www.bt.com/help/tv/learn-about-tv/bt-tv-boxes
If it's the Pro or the Mini then the remote will adapt to the TV that it's connected to, but I don't know how well it can adapt if your box is connected to multiple (e.g. via a splitter).
If it's an older box (or the older remote) then you manually programme it for the TV you want to control, and it stays on that.

Re: Remote connection

Amy31 — Fri, 22 Sep 2023 12:56:31 GMT

It’s the pro, it’s connected via a Matrix box, i have no idea!

Re: Remote connection

DarrenDev — Fri, 22 Sep 2023 13:18:20 GMT

In which case, there's not really much that can be done about that I'm afraid. It's not a supported scenario.
If your matrix box supports IR then you could buy a couple of the older remotes[1] and set one up for each TV.
Or you could try resetting the remote each time[2] but if you're not in line of sight (or don't have IR support) to the box I don't know if the pairing will work.

[1] https://store.ee.co.uk/products/bt-youview--remote-control-080440-9CYZ.html
[2] https://www.bt.com/help/tv/fix-a-problem/remote/which-remote-do-you-have/resetting-your-remote-control-3

Re: Remote connection

Amy31 — Fri, 22 Sep 2023 13:19:10 GMT

Okay thank you!

Re: Remote connection

Midnight_Voice — Fri, 22 Sep 2023 21:26:31 GMT

@Amy31

Is there anybody there with you who understands your setup? What is the make and model of this matrix box, and what is the make and model of each TV?

And do I take it that up until last week you had an older YouView box in the setup, but you have now swapped in a Pro box, possibly one not on a BT TV subscription?

Presumably, you switch the matrix box to the TV you wish to control, and that routes the HDMI pathway from the YouView box to the TV, and you are hoping to control the TV you have linked to with the YouView remote?

And I am not sure if these TVs are in line of sight, or in different rooms, or what? Or if there are any IR repeaters in the setup?

But there are two separate issues here. Taking the pre-Pro YouView boxes with their more traditional IR remotes, you had to set the remote to work with the particular make of TV you were using it on. So your matrix setup with a single IR remote would work over two TVs if they were the same make, but not if they were different makes.

The Pro box sets its remote up a little differently, interrogating the TV it is connected to over the HDMI cable, to find out what make it is, setting the remote accordingly, and also pairing the remote to the Pro box, so that that is the only YouView box it will work.

But in your setup, if that worked with an earlier YouView box, I can’t see why it wouldn’t work with a Pro box. Unless maybe Pro boxes collect some unique Id from the TV they interrogate, as well as just the make, with the intention of pairing the remote with that individual TV? In which case, it would then no longer work a second TV even of the same make.

I know BT are saying above that what you are doing isn’t supported (and I don’t blame them!) but if you can explain a bit more about where these TVs are, where the YouView box is, how they are all connected together, and -most important of all - what it is you are trying to do, rather than how you are trying to do it, there may be some advice your fellow members, like me, can offer.

Re: Remote connection

Amy31 — Fri, 22 Sep 2023 21:34:15 GMT

Hi no, it’s always been a BT pro no other box, sadly no, they are out of country but it is sporadically working just takes some time, TVs are Panasonic and Samsung, I have had them both working this week but I don’t know how but not as easy as they were last week when I could just use the remote as normal as has been for a few years

Re: Remote connection

DarrenDev — Fri, 22 Sep 2023 21:36:46 GMT

Next time it doesn't work, try resetting the remote.
Or turn the TV off and on again.
It needs something to trigger the box to query the TV again - I'm not sure what the default triggers are.

Re: Remote connection

Amy31 — Fri, 22 Sep 2023 21:38:49 GMT

Both TVs are in different rooms, all worked fine till last week only on bt box, then the past week stopped, matrix box is connected to all tvs and hasn’t been touched or changed, like I said work sporadically but before worked just fine, I feel like it’s probably an issue that can’t be solved here haha, but I just wanted to ask incase I was doing something wrong

Re: Remote connection

DarrenDev — Fri, 22 Sep 2023 21:42:39 GMT

Is there any chance you're doing something in a different order?
e.g. on my setup at home, if I turn the TV on first then my soundbar doesn't kick in, but if I turn the pro box on, the TV and soundbar turn on automatically.

Re: Remote connection

Amy31 — Fri, 22 Sep 2023 21:43:51 GMT

Yeah I’ve tried all that no bother though!! I will figure it out thank you so much 🙂 at least o know it’s not just something I’m missing!

Re: Remote connection

Amy31 — Fri, 22 Sep 2023 21:48:20 GMT

No, literally turn the tv on, then press the bt button on sometimes it works sometimes it doesn’t, sometimes I turn the box on and off a few times it works sometimes it doesn’t sometimes I play on the other tv and after a few hours it decides to work so I can control on the tv I’m watching even though an hour ago it wouldn’t work and I’ve don’t nothing

Re: Remote connection

Midnight_Voice — Sat, 23 Sep 2023 07:51:59 GMT

@Amy31

OK, walk me through how it’s supposed to work.

The Pro box is in one room, you want to watch it on a TV in another room, so you take the Pro remote into that room, turn the TV there on with it, press the BT button to start the Pro box, the TV switches itself to the HDMI channel the Pro box is on, and away you go?

In the dear dead days before HDMI, we had a setup pretty much like that; a Sky box then, under the main TV in the lounge, and a thing called a Digisender attached to one of the SCART Outs on the Sky box.

Then, on each of two bedroom TVs, we had a Digisender receiver wired to them by SCART. The Digisender and its receivers would communicate by wireless. When we pressed buttons on the Sky remote in one of these bedrooms, the receiver would detect the IR, pass it back to the Digisender, which would output it on a little IR sender pointed at the Sky box, and then the Sky box would wake up and do whatever the remote was asking, sending recordings or live TV to the receiver, for us to watch on the bedroom TV.

It sounds like you have a modern-day version of that.

Only thing was, the Sky remote could only work the two TVs that were the same make: the third one was different. But Sky remotes were easily and cheaply available, so we put one in each room, programmed for the TV there.

Other thing was, the magic eye repeater would get moved from time to time, so we had to ensure it was pointed at the Sky box magic eye at all times. Anything like that happening on your setup?

Re: Remote connection

Amy31 — Sat, 23 Sep 2023 08:01:46 GMT

Sounds similar, the box is in one room and the TVs are in separate rooms from the box each have a sensor, they both worked perfectly fine last night no issues, so it doesn’t happen all the time but it’s annoying when it doesn’t work, it’s clearly not a simple thing I’m missing so that’s fine I’ll just deal with it as it is haha

Re: Remote connection

Midnight_Voice — Sat, 23 Sep 2023 08:14:33 GMT

@Amy31

I operate on the principle that anything I set up with our AV equipment that only I can understand and work is a Fail 😛

Re: Remote connection

Amy31 — Sat, 23 Sep 2023 08:15:23 GMT

😂😂