Re: BT TV Error Message BTP-115c

JSANDE — Mon, 25 Sep 2023 17:15:27 GMT

I have the same error code on my youview. I dont want to do factory reset, as will lose all my recordings. Could you please provide the solution, or advise who in BT I need to speak to.

Re: BT TV Error Message BTP-115c

Midnight_Voice — Tue, 26 Sep 2023 13:41:50 GMT

@JSANDE

The fix isn’t supposed to need a Factory Reset:-

BTP-115C, BTP-20000

Follow these steps to try and fix these BT TV errors:

Restart your Hub and wait for the broadband light to go blue
Reboot your TV box by flicking the switch at the back
Retry the service
If you're still having an issue please contact the BT TV Helpdesk >

But if you need something a little more drastic, but still perhaps preserving your recordings:-

https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-

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Re: BT TV Error Message BTP-115c

Re: BT TV Error Message BTP-115c