This topic

IPC6023 error message BTTV

JimYorkUk — Sat, 02 Sep 2023 12:24:40 GMT

Hello

My BT box pro was working fine until about a week ago.

Now, I can't view any channels at all. I keep getting the IPC6023 error message.

I have reset my router twice and factory reset the box but it's still not working.

My broadband speed is fine and my BT sport channels still work if I watch via the Discovery plus app.

Can a moderator please help me escalate this issue.

Thanks

James

Re: IPC6023 error message BTTV

DavidM — Sat, 02 Sep 2023 15:03:49 GMT

Hi @JimYorkUk and thanks for posting.

I'm sorry you're seeing the IPC6023 error message. How is the box connected? Is it wireless, through adaptors or directly via cable?

Cheers

David

Re: IPC6023 error message BTTV

JimYorkUk — Sat, 02 Sep 2023 18:12:18 GMT

Hi @DavidM

Thanks for your help. It is connected via WiFi.
I have BT broadband with a smart hub 2 router and a WiFi extender disk. The WiFi signal is good and broadband speed is good.
BT Sport plays fine through the Discovery plus app but I can't get any channels on my BT box.

Thanks again for your help

James

Re: IPC6023 error message BTTV

NeilO — Sat, 02 Sep 2023 18:22:17 GMT

@JimYorkUk Thanks for getting back to us, for testing purposes can you connect via an ethernet cable to see if the error remains?

Thanks

Neil

Re: IPC6023 error message BTTV

JimYorkUk — Sat, 02 Sep 2023 18:55:12 GMT

Hi @NeilO @DavidM

I have tried connecting via ethernet just now and the error is still there.

Thanks

James

Re: IPC6023 error message BTTV

DavidM — Sun, 03 Sep 2023 10:01:55 GMT

Thanks for checking that @JimYorkUk .

We'll need to take a closer look at this for you so please check your inbox for my message and drop me over the details.

Cheers

David

Re: IPC6023 error message BTTV

DavidM — Wed, 27 Sep 2023 12:06:44 GMT

Hi @JimYorkUk .

Just for the benefit of the community, I can see our specialists have been in touch and have sorted this for you.

Cheers

David