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My BT 4K UHD

Harold79793544 — Sun, 08 Oct 2023 18:30:29 GMT

The box will not record any programmes. Is there a way of resetting it or do I have to get a new one

Re: My BT 4K UHD

NeilO — Mon, 09 Oct 2023 07:45:30 GMT

Hi @Harold79793544 Thanks for posting, I'm sorry you're having problems recording programmes. You can reset it following the guidance on this link 'How do I reset my BT TV box' Reply back and let me know if that helps.

Thanks

Neil

Re: My BT 4K UHD

Harold79793544 — Tue, 10 Oct 2023 08:58:41 GMT

Thanks for the info. I tried the reset but I still cannot record any programmes. Do you think I'II need a new box and what is the price of these boxes?.

Re: My BT 4K UHD

NeilO — Tue, 10 Oct 2023 13:44:45 GMT

Hi, @Harold79793544 It sounds like the hard drive might have gone faulty in the box. If you're within contract on your BT TV subscription a replacement box is free.

I'll send you a private message so you can get in touch and we'll help you. If it's urgent you can get in touch with the BT TV faults team on this link.

Thanks

Neil