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4k Recordable TV box

Harold79793544 — Sun, 15 Oct 2023 18:12:30 GMT

How much will a new 4KUHD box cost, mine seems to be broken

Re: 4k Recordable TV box

-Richie- — Sun, 15 Oct 2023 18:38:16 GMT

If you're a BT TV customer, support is included as part of your subscription, any faulty equipment is replaced free of charge, all equipment sent remains property of BT and on loan.

If you have a faulty G5 box, support will replace like for like, however you might want to speak with the sales team to see if you can get a Pro box instead.

If you're not a BT TV customer, you can look online to see if you can source your own, the EE Store doesn't seem to have any listed.

Re: 4k Recordable TV box

zulu17 — Sun, 15 Oct 2023 18:50:13 GMT

just to add there wasn’t a retail version of the G5 (4K Recordable Box) so only normally provided with BT TV TV subscriptions so any in the marketplace are likely to be secondhand (albeit potentially unused if supplied to someone who never used it).

Re: 4k Recordable TV box

Harold79793544 — Mon, 16 Oct 2023 08:58:56 GMT

Thanks, I'll speak to someone in BT customer service

Re: 4k Recordable TV box

Harold79793544 — Tue, 17 Oct 2023 10:21:55 GMT

Thanks,

I've been in touch with customer service and I am now waiting for a new box to arrive.