This topic

IPC 6023 AND 6011

57mo — Sun, 15 Oct 2023 14:25:36 GMT

IPC 6023 is becoming a real nuisance we have had this problem for years no one seems to fix it. It has to be at BT s end

Re: IPC 6023 AND 6011

NeilO — Sun, 15 Oct 2023 15:01:12 GMT

Hi @57mo I'm really sorry about that and can appreciate the frustration it must be causing. IPC6023 is quite a generic error but it usually means the BT TV box isn't getting the packets of information that contain the TV steam.

Is the error there all the time or is it intermittent?

Also when this happens is the screen black with just the error showing or does the picture pixelate first?

Also, some more information on your TV setup will help us work this out, what model of BT TV box do you have, is it connected using an ethernet cable or powerline adapters or wifi if it's a pro box?

Thanks

Neil

Re: IPC 6023 AND 6011

57mo — Sun, 15 Oct 2023 15:11:17 GMT

It is intermittent.Black screen .

It has in-line adapters we have tried all the things been told by bt still the same. Tried Ethernet and still comes up.

Think it is a configuration problem

Re: IPC 6023 AND 6011

NeilO — Sun, 15 Oct 2023 15:33:19 GMT

@57mo what model of box do you have? Configuration issues are normally not intermittent, if it was a network configuration issue it would never work.

Thanks

Neil

Re: IPC 6023 AND 6011

57mo — Sun, 15 Oct 2023 15:47:26 GMT

Not sure what the model is but has single button at the front with red light on right side.

We paid for this box from bt

Re: IPC 6023 AND 6011

NeilO — Sun, 15 Oct 2023 15:54:05 GMT

@57mo take a look at this bt.com help page and let me know which one it is. If you're using powerline adapters have these been provided by BT and have you tried a reset on them? They use your electrical wiring to provide the broadband signal to the box and I suspect this is where the problem is.

If you have a pro box I would recommend connecting it via wifi to see if that helps.

Thanks

Neil

Re: IPC 6023 AND 6011

57mo — Sun, 15 Oct 2023 15:59:08 GMT

Yes it is pro box2

Re: IPC 6023 AND 6011

Jack007 — Sun, 15 Oct 2023 16:21:51 GMT

I have had the same issue since Saturday morning. Spent 90 mins on phone to BT. Tried everything, nothing resolved. They are going to call me back on Tuesday morning to see if it’s resolved.

Re: IPC 6023 AND 6011

57mo — Sun, 15 Oct 2023 16:58:36 GMT

We had it with broadband and still got it with fibre.

It is a bt problem.

Re: IPC 6023 AND 6011

57mo — Sun, 15 Oct 2023 17:43:51 GMT

Thanks will try that tomorrow

Re: IPC 6023 AND 6011

57mo — Sun, 15 Oct 2023 19:28:03 GMT

Good luck with that.

Re: IPC 6023 AND 6011

DavidM — Mon, 16 Oct 2023 08:05:41 GMT

Hi @Jack007 and welcome.

Please get back to us after your call. I'd be interested to know the outcome.

@57mo Please also let us know how you get on with it.

Cheers

David

Re: IPC 6023 AND 6011

57mo — Mon, 16 Oct 2023 08:35:51 GMT

Can't see how to connect prp box wirelessly.

Re: IPC 6023 AND 6011

DavidM — Mon, 16 Oct 2023 08:38:35 GMT

Hi @57mo and thanks for getting back.

Press the Home button on your remote.
Navigate to settings (a cog icon on the top-right of your screen).
Navigate to ‘broadband connection’.
Select ‘Change connection’ and follow the on-screen guidance.
Place your TV box within 5 metres of your Smart Hub.
Restart your Smart Hub and TV box so they can reconnect.
If you cannot have the TV box and Smart Hub within 5m of each other, extend your home wi-fi signal with Complete Wi-Fi.

Let me know if that helps.

Cheers

David

Re: IPC 6023 AND 6011

57mo — Mon, 16 Oct 2023 09:04:35 GMT

Thanks will do.

Re: IPC 6023 AND 6011

Jack007 — Mon, 16 Oct 2023 10:02:07 GMT

Full fibre broadband went on and off for about 1 hour, the BT TV came back on at 10.30.
it would appear it was an Open Reach issue. Now back to 100%

Re: IPC 6023 AND 6011

Jack007 — Mon, 16 Oct 2023 10:05:25 GMT

Tried all that on Saturday. Even BT did it remotely. Told me there was a fault and it would be rectified by 7pm Monday. BT TV has now come back on as of 10.30am this morning after Full Fibre broadband went off and on intermittently for 1 hour.
I think it was a problem with Open Reach somewhere.

Re: IPC 6023 AND 6011

David_H — Mon, 16 Oct 2023 10:08:01 GMT

hi @57mo please let us know how the change that @DavidM mentioned works for you.

If you are still seeing IPC6023 error messages it's possible there's an underlying broadband connection issue that might be causing those. I'll drop you a direct message to get some more details and run some checks for you.

Thanks

David

Re: IPC 6023 AND 6011

Ewkchang — Wed, 18 Oct 2023 15:48:55 GMT

I have given up and will be cancelling my VIP package due to IPC6023. This is so stupid. The engineer decided not to come for my scheduled visit today because he couldn’t find parking. What kind of BS is that. How can BT knowingly sell a faulty product?! Why is it ok for this error to occur for so many people? Do something about it, BT. You guys suck

Re: IPC 6023 AND 6011

57mo — Wed, 18 Oct 2023 18:33:57 GMT

Know how you feel