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Upgrade Netflix not available?

olgitnorm — Thu, 19 Oct 2023 10:07:01 GMT

Currently on entertainment package with Now and Netflix, have the standard Netflix subscription at additional £4 per month cost, and have in the past upgraded to Premium subscription at additional £5 per month (I.e. £9 per month in total). Just been on the bt website and the option of upgrading to premium is no longer showing. Anyone know what’s happening?

edit:- looks like this can be done via Netflix but used to be able to do it on BT account

Re: Upgrade Netflix not available?

BillyM — Thu, 19 Oct 2023 10:43:05 GMT

@olgitnorm Netflix have just announced that premium will increase by £2 to £17.99 per month. It might be that BT are updating their systems to reflect this.

Re: Upgrade Netflix not available?

zulu17 — Thu, 19 Oct 2023 21:27:00 GMT

Well I did have a look on My BT app today and Basic /Standard/Premium were showing if I opted to Manage Netflix.

Re: Upgrade Netflix not available?

olgitnorm — Fri, 20 Oct 2023 08:23:00 GMT

Yep it is showing on mine now, strange I tried it on both the app and the website and it wasn’t showing only standard and basic but the premium option is now there and still at the same £9 price

Re: Upgrade Netflix not available?

zulu17 — Fri, 20 Oct 2023 20:15:36 GMT

As the Netflix upgrade is a addon Bt could change the addon price subsequently and any revised price would apply from the next (month) rolling subscription.