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Re: Can't record anymore

Holidaze45 — Sat, 21 Oct 2023 18:18:21 GMT

I have the same problem with the record button not working

ive replaced batteries

done a factory reset saving recordings

Have 75% free disc space

never had this happen before

I loathe to do a factory reset losing all recordings

all other buttons work fine 🤷‍♂️

any other suggestions please?

thanks

Re: Can't record anymore

Midnight_Voice — Sat, 21 Oct 2023 21:59:59 GMT

@Holidaze45

First, try resetting your remote, to get back the record button functionality;-

https://www.bt.com/help/tv/fix-a-problem/remote/which-remote-do-you-have

If that does not work, then get the BT TV app, on a phone or tablet, follow the instructions to pair it with your YouView box, and then try recording via the app.

This will tell you if the whole recording functionality is on the fritz or not.

Try playing bits of some of your recordings, if they won’t play either, then the whole record/replay functionality is on the fritz, and a factory reset losing all recordings will be your only chance of rescuing the box 😢

Re: Can't record anymore

Holidaze45 — Mon, 23 Oct 2023 08:27:31 GMT

remote will not reset/ no blue light when pressing AD,SUB and power button

batteries have been replaced

remote working fine otherwise

I set up for a recording via the app but it didn’t record

I can play my recordings saved 👍🏻

I think the issue is the box itself 🤔

Re: Can't record anymore

David_H — Mon, 23 Oct 2023 10:47:53 GMT

Hi @Holidaze45 thanks for posting.

Does the problem affect recordings made on any channel and are these new bookings or using specific series linked episodes?

I will drop you a PM to get some more details so we can investigate and get this sorted for you.

Thanks

David

Re: Can't record anymore

Holidaze45 — Mon, 23 Oct 2023 14:28:09 GMT

Hi Dave

can’t record new programmes

70% space available on hard drive

Re: Can't record anymore

Holidaze45 — Tue, 24 Oct 2023 17:01:21 GMT

Hi David

yes it occurs on attempting to record on all channels

Mike