This topic

BT tv box pro stuck in maintenance mode

MissBeatty — Thu, 02 Nov 2023 18:27:10 GMT

Tried resetting, everything. Stuck in maintenance mode.

software reset, factory reset etc. won’t even let me move between them it’s totally frozen. Thinking of contacting the ombudsman.

Re: BT tv box pro stuck in maintenance mode

Midnight_Voice — Thu, 02 Nov 2023 19:32:24 GMT

@MissBeatty

Well, he won’t be able to fix it 😢

But stuff happens, hardware ages, especially moving parts. How old is it?

A box in this state has had it; if you are a BT TV subscriber, BT will replace it on request.

If you aren’t, take the lid off, and give the disc a little light percussive maintenance. Might unstick it, get it going again, might not.

Replacing the hard disc (it’s easy, just slot a new unformatted disc in, and the box will set it up automagically) might fix it, might not.

Costs about the same as getting a new-to-you secondhand one from eBay or CeX, which will work.

There’s no way to rescue your HD recordings though; even if you could get the disc going again, they are all encrypted, with a key only the box knows.

Re: BT tv box pro stuck in maintenance mode

MissBeatty — Thu, 02 Nov 2023 20:30:16 GMT

I’ve had it about 9 months they won’t give another.

Re: BT tv box pro stuck in maintenance mode

Hunter2660 — Thu, 02 Nov 2023 21:14:20 GMT

If you're in contract then BT will replace it. If you purchased the Pro Box online, (it's not available officially to buy), then there's not a lot you can do.

Re: BT tv box pro stuck in maintenance mode

Midnight_Voice — Thu, 02 Nov 2023 21:39:23 GMT

@MissBeatty

You never own a BT Pro box. You just become the registered, or unregistered, keeper 😛

Re: BT tv box pro stuck in maintenance mode

zulu17 — Thu, 02 Nov 2023 23:46:54 GMT

@MissBeatty if you are in a TV contract with BT I would expect then to schedule an engineer visit which ultimately would lead to a replacement loan box if the current loan box is faulty. Did BT not suggest/ offer that when you contacted support ?