https://community.bt.com/t5/EE-TV-YouView/Re-BT-TV-Box-Pro-All-channels-guide-and-recordings-gone/m-p/2324738#M74454 <P>Last Friday 27th Oct &nbsp;lost TV guide and still have the problem one week later under instruction I have carried out the following&nbsp;</P><P>router and BT TV box restarted and factory reset on TV box and&nbsp;<SPAN>Connected using Ethernet cable</SPAN></P><P><SPAN>Saturday 28th Oct replacement TV box has same issue&nbsp;</SPAN></P><P>Monday 30th Oct Engineer home visit he confirmed it was TV platform issue&nbsp;</P><P>Escalated with customer complaint 1st Nov waiting for technical team to call me Apparently 5 day wait for technical support when client has no TV channels or recording&nbsp;</P><P>no TV channel's for 1 week&nbsp;</P><P>anyone help ?</P> Fri, 03 Nov 2023 21:29:08 GMT Bobby5 2023-11-03T21:29:08Z https://community.bt.com/t5/EE-TV-YouView/Re-BT-TV-Box-Pro-All-channels-guide-and-recordings-gone/m-p/2324738#M74454 <P>Last Friday 27th Oct &nbsp;lost TV guide and still have the problem one week later under instruction I have carried out the following&nbsp;</P><P>router and BT TV box restarted and factory reset on TV box and&nbsp;<SPAN>Connected using Ethernet cable</SPAN></P><P><SPAN>Saturday 28th Oct replacement TV box has same issue&nbsp;</SPAN></P><P>Monday 30th Oct Engineer home visit he confirmed it was TV platform issue&nbsp;</P><P>Escalated with customer complaint 1st Nov waiting for technical team to call me Apparently 5 day wait for technical support when client has no TV channels or recording&nbsp;</P><P>no TV channel's for 1 week&nbsp;</P><P>anyone help ?</P> Fri, 03 Nov 2023 21:29:08 GMT https://community.bt.com/t5/EE-TV-YouView/Re-BT-TV-Box-Pro-All-channels-guide-and-recordings-gone/m-p/2324738#M74454 Bobby5 2023-11-03T21:29:08Z